Brident Dental & Orthodontics

Pésima atención en la admisión te hacen perder el tiempo y pasar un mal rato

I am only giving 4 stars because talking to the call center and making an appointment is not the same as showing up to the clinic. I needed to see an oral surgeon and was told by the call center I HAD to come in for a consultation first. When I arrived at the clinic for the consultation they said it wasn't necessary to have come in, but they would put me on the schedule for the oral surgeon. Since I was there I went ahead and filled out all the paperwork and did the xray ahead of time. The staff and technician were very nice and helpful. The call center was nice and professional, but I wish they were more knowledgeable.

Today I am giving 5 stars for Dr. Wong and the N Lamar location. Dr. Wong was my oral surgeon and I've never felt more at ease and trusted a dental professional since him. I am disabled with several health issues. He is definitely a patient advocate and it made all the difference in the world for me keeping calm. I had an extraction and the groundwork for an implant. Two things which sound scary. The extraction was a breeze. The hardest part of the implant groundwork was keeping my mouth open and time. Again, no big deal. I highly recommend Dr. Wong (who was standing in for the original oral surgeon) and the entire Brident dental clinic team on N Lamar!!! Thank you from a very grateful patient!

My experience with Brident Dental has been nothing short of awful. The first time I made an appointment, I showed up and they told me they didn’t take my insurance at that location, and I needed to make an appointment at the other location. I did, and showed up. My appointment was at 4 pm and they said I wouldn’t be seen until at least 5:30 pm due to “short staff.” I had a meeting at 6, which should have been fine, since I had an APPOINTMENT at 4. Anyways, I rescheduled, and came back 3 weeks later at 8 am on a Saturday. The second I arrive, the office called me at the exact time of my appointment only to tell me the doctor had to cancel. After these three chances, I wanted to give up, but I rescheduled and came back a 4th time. When I arrived, after waiting half an hour, they told me they didn’t take my insurance and that I needed to go to the other one (which had also denied me.)

Long story short, DO NOT go to Brident Dental. They are disorganized, chaotic, unprofessional, and not reliable. They don’t make appointments based on the staff they actually have and then offer no sympathy or help when your appointment is not fulfilled. Don’t come here. It will be a waste of your time. I came here because I was told they took my insurance, but after two months of back and forth, they still don’t. I will happily go anywhere else and just pay the $60 for a cleaning if I have to. I have never in my life seen this bad of customer service at any doctor or dentist. I will beg my insurance to send me elsewhere, because I will definitely never come back.

My Dental appointment today was very nice. My dentist made impressions on top and bottom and told me they should be back in about 3 weeks. I must say I was happy to hear this news.

Everything was handled well.

Great dental services! My wife and I both just went here and love their services and friendly staff.

Worst dental office ever! Repeatedly come here and never seen at my appointment time. Today I had an appointment at 11am for a cleaning for my son. After waiting 20 minutes they come out to tell me that only dental exams were scheduled for my appointment when I know that I specifically made the appointment for the cleaning. Since when is getting an xray taken a separate appointment from the cleaning? Every other dental office I've been to has done it on the same visit. You take x-rays/have an exam and then the cleaning. This place is a complete joke! No sense of urgency in getting the customer in and out and a complete waste of time this morning! On top of this the wait here is beyond slow! Last year i waited 90 minutes just for my son to be seen! They have lost my business. Today was the last straw. I will go somewhere else!

Thank you very much doctor for your kindness and patience my consultations are always the best well attended and happy!! ????

They do not regard your time. I had an appointment scheduled 3:30pm, got there in time and was told I had to wait (45 mins) I did not mind because I understand that every patient has different needs. 45 mins goes by and I’m told that I still have to wait. I start to get annoyed as it reaches 5pm and still nothing. I’m told that there are still 2/3 more people ahead of me. Out of frustration, I had to leave because I had something scheduled for 6:15pm and the likelihood of being seen before then was slim. They began to ask if I could come back another day. I said no because I’ll hate to waste another day just waiting.
My advice- stop overbooking your patients. They clearly didn’t have the bandwidth to take on all the patients scheduled but again couldn’t refuse saying no.

I ended up having to call my insurance and plead to be taken somewhere else since I have DHMO.

My experience with Dr. Ali and staff at Brident Dental (the 9813 N. Lamar location) was very efficient and helpful.