Massage Envy

Abdullah Abdulaziz opted not to leave a text review of Massage Envy

Abdullah Abdulaziz opted not to leave a text review of Massage Envy

Deceptive Billing Practices
They charged my credit card for several months after I canceled my account. I called several times and emailed to find out why I was still being charged and to stop the unauthorized charges since I had no financial obligation to this company after I canceled. After several months and calls, the manager finally admitted the charges were for my wife's account, not my account and there were no refunds and that my wife had to fill out a separate cancellation request. My wife was not using Massage Envy due to pregnancy complications and had no idea of the charges since they did not show up on her card, and she was an add-on to my account. When I canceled, the company should have asked my wife for another form of payment to continue her account without me, and then we would have been made aware of what was going on. The manager said they had no obligation to do that and no refunds for the unauthorized charges. They just kept charging and charging me without my permission and despite my request to stop and despite having no financial obligation to them after my cancellation. Where I come from, that's called stealing.

Re: Deceptive Billing Practic ... Massage Envy replied on Friday, February 11th 2022

Hello Maximilian, on behalf of Massage Envy Franchising thank you for expressing your concerns and bringing this to our attention. Please reach out through the online portal at http://bit.ly/2mQKBpW so this can be addressed.

Part of my personal therapy

Re: Part of my personal thera ... Massage Envy replied on Friday, February 11th 2022

It’s great to see such a high rating! Thank you for taking the time to review Massage Envy - Buckhead Crossing! As independently owned and operated locations, great reviews mean a lot!

Deceptive Billing Practices
They charged my credit card for several months after I canceled my account. I called several times and emailed to find out why I was still being charged and to stop the unauthorized charges since I had no financial obligation to this company after I canceled. After several months and calls, the manager finally admitted the charges were for my wife's account, not my account and there were no refunds and that my wife had to fill out a separate cancellation request. My wife was not using Massage Envy due to pregnancy complications and had no idea of the charges since they did not show up on her card, and she was an add-on to my account. When I canceled, the company should have asked my wife for another form of payment to continue her account without me, and then we would have been made aware of what was going on. The manager said they had no obligation to do that and no refunds for the unauthorized charges. They just kept charging and charging me without my permission and despite my request to stop and despite having no financial obligation to them after my cancellation. Where I come from, that's called stealing.

Part of my personal therapy

Alex Horne opted not to leave a text review of Massage Envy

Alex Horne opted not to leave a text review of Massage Envy

Vic Pow opted not to leave a text review of Massage Envy

Vic Pow opted not to leave a text review of Massage Envy