Ace Plumbing: Heating and Air Conditioning

Water heater went out other places were 3 days out and $1000 over the Ace estimate, they were also at my home replacing the water heater within 3 hours not days. Richard and his helper were exceptionally friendly and knowledgeable, the inspector was highly satisfied with the quality of work. Will definitely be using Ace for any future needs.

Re: Water heater went out oth ... Ace Plumbing: Heating and Air Conditioning replied on Monday, November 16th 2020

Thank you so much for the positive feedback. I will make sure that Richard knows you were happy with his service.

ACE is great! I have the HVAC maintenance plan and they always remind when a visit is due. They (actually Aaron the Technician) has been to our house every six months to check heating and cooling system and has been a straight arrow when it comes to telling me what's wrong, how to fix, and how to keep my HVAC to live longer. He is da man!

Re: ACE is great! I have the ... Ace Plumbing: Heating and Air Conditioning replied on Thursday, October 22nd 2020

Thank you for the kudos! I will pass along your review to Aaron, he loves to hear from satisfied customers.

Megan E. Gallagher, Esq. opted not to leave a text review of Ace Plumbing: Heating and Air Conditioning

After 3 visits in 4 weeks , Ace plumbing was unable to fix the problem of water pressure in shower. All that the plumber could say was he didn't know what was wrong and was going to ask around. Haven't heard anything after that.

Re: After 3 visits in 4 weeks ... Ace Plumbing: Heating and Air Conditioning replied on Thursday, September 17th 2020

Hi Robby, I have searched our records and don't see anything with your name on it, can you please call me (Scott) at 916-455-4548 to discuss this and make it right with you.

Thomas maurer opted not to leave a text review of Ace Plumbing: Heating and Air Conditioning

Great service!

Before I leave a less-than-four star I like to give a company the chance to fix it. I had numerous concerns and contacted the GM Scott. He said he'd talk to the technician. Shortly after the technician, Jessie, showed up at my door angry. We discussed my concerns, some of which were misunderstandings, until he accused me of just wanting work for free. I let him that was not the case, the check was written, and this exchange was completely inappropriate.

I called Scott back and said I understood there were some misunderstandings, but I thought it was inappropriate to send the technician to talk to me when I called him. Scott said they'd gone above and beyond for me and I should just pay, shake hands, and go our separate ways. Wow.

I paid the $915, and my three-star review is now a one-star review. To summerize: Ace is prompt, but Armstrong plumbing was able to complete the inspection I paid Ace $185. (Jessie theroized they have different sized cameras.) I'll never know if the additional work I paid Ace for was necessary. Also, it doesn't appear Ace isn't BBB accredited.

I write reviews all the time and am particular about businesses and services. This place is incredible. Good prices, good employees, good service and great communication. A+

Re: I write reviews all the t ... Ace Plumbing: Heating and Air Conditioning replied on Friday, February 7th 2020

Thank you for the positive feedback! I will also pass along your review to our service technician Joe to let him know you were pleased with his service.

Toa Koro the Pacific B.I.O opted not to leave a text review of Ace Plumbing: Heating and Air Conditioning

Dude that came out was cool and professional. Got my plumbing going in 30. 2nd time and they got my 1 bathroom going again on Christmas Eve. Thank God for Ace.

Re: Dude that came out was co ... Ace Plumbing: Heating and Air Conditioning replied on Tuesday, April 16th 2019

Thank you for the kudos, it is SO nice to hear that our guys did a good job and you are a satisfied customer.