Ace Plumbing: Heating and Air Conditioning

These guys cost is thousands of dollars in repairs due to their utter incompetence. My wife and I hired these people to do a simple sewer inspection on the home that we just bought and were in the process of moving into. They told us the sewer was ok to use. Exactly two weeks after we moved in the sewer backed up on us. We had to call another plumbing company to fix the issue. Cost us thousands. We would have never bought the house if they did the job we paid them to do. Once confronted and notified of their incompetence, they got defensive and basically told us to F-off. Currently in process of suing them.

Last night our A/C thermostat was not working so I decided to give this place a call . Best decision I made because now I have our go to guy Martin Millhouse! I received the absolute best service. He truly cares about his customers. I have already shared all his information on social media so you guys will be very busy! Ask for Martin , he will do whatever he can to make sure before he leaves that everything is working and that you are 110 percent happy with the service provided. You are very lucky to have an employee like him. I have dealt with a lot of untrustworthy places but this is our go to place from now on because they build their business off integrity. Thank you ! Now we can have a great Labor Day weekend .

Re: Last night our A/C thermo ... Ace Plumbing: Heating and Air Conditioning replied on Tuesday, September 6th 2022

Coming back from the Labor Day holiday to this review is so delightful to see. Thank you for the positive review, I will pass along the kudos to Martin, I know he will appreciate the great feedback.

Excellent service. Great follow-up. Will use them again.

Re: Excellent service. Great ... Ace Plumbing: Heating and Air Conditioning replied on Thursday, September 1st 2022

Thank you SO much for the positive kudos, we love to have happy customers.

I had a great experience with Ace Heating and Air. Backstory, I was expecting out-of-town visitors, and my air conditioner stopped cooling. I was in a state of panic. Curtis Cassidy answered the service call and came the same day and arrived quickly to diagnose the problem. He was highly professional and friendly.

He explained everything he did and quickly took care of the problem. The costs seemed in line. I very much appreciate Curtis's expertise and knowledge of my A/C unit. I
will definitely do business in the future with ACE Heating and Air based on this experience.

Re: I had a great experience ... Ace Plumbing: Heating and Air Conditioning replied on Tuesday, June 28th 2022

Thank you so much for the kudos! I will pass this review along to Curtis, I know he will appreciate the positive review.

Wanda Thissen opted not to leave a text review of Ace Plumbing: Heating and Air Conditioning

Mike Meyer opted not to leave a text review of Ace Plumbing: Heating and Air Conditioning

Outstanding service and quality technician. Fair and informative evaluation of current unit. Definitely customer oriented.

Re: Outstanding service and q ... Ace Plumbing: Heating and Air Conditioning replied on Friday, February 11th 2022

Thank you so much for the positive input! I will pass this along to your technician.

Didnt try to diagnose problem ,went right to up sale which was twice as much as 2 other plumbers. Complained about not getting paid for service call. Didnt even attempt to light pilot and see if it worked.

Re: Didnt try to diagnose pro ... Ace Plumbing: Heating and Air Conditioning replied on Tuesday, January 4th 2022

Hi Gary, I am the general manager at Ace Plumbing. I would like to make this right, could you please give me a call at 916-455-4548

Problem resolved during initial visit. Martin was polite and professional during visit. He thoroughly showed and explained the issue. Will definitely call Ace again when needed in the future.

Re: Problem resolved during i ... Ace Plumbing: Heating and Air Conditioning replied on Tuesday, January 4th 2022

Thank you for the positive review, I will pass this along to Martin!

This is our 3rd time having Ace Plumbing repair something in our home. They are always professional and knowledgeable. Colton was our service tech this time and we found him very professional and knowledgeable. Thank you Ace Plumbing - From. Mrs Hopla. Roseville CA

Re: This is our 3rd time havi ... Ace Plumbing: Heating and Air Conditioning replied on Friday, December 24th 2021

Thank you for the great review, I will pass along the kudos to Colton.