Woops! Bakeshop (Greenpoint Williamsburg)

Francini opted not to leave a text review of Woops! Bakeshop (Greenpoint Williamsburg)

It was ok. I usually purchase from the location near Brooklyn heights. I did not see that local available on maps though. So I chose this location as an alternative, service was pretty quick. However I was unable to enter or see inside. Although we are in a time of covid I would have like to enter, or at least being able to see the inside area of the bakery I am purchasing from. Young lady was pleasant and prompt. Not sure if they all are adopting this proceeding, since other establishments are allowing patrons to enter. As for the products, I was made aware that they were really good. Where purchased by myself as a gift to a loved one.

Best macaroons in Brooklyn!!!

Awesome service. Excited to try them!!! It’s right across from the park so you can drop by and get a few :)

Brett Hartmann opted not to leave a text review of Woops! Bakeshop (Greenpoint Williamsburg)

Lexy Turley opted not to leave a text review of Woops! Bakeshop (Greenpoint Williamsburg)

Great place

Excellent macaroons. They are fresh and a wide variety of flavors, even nutella! I tend to not eat sweets, but was gifted a box, and I enjoyed this treat after dinners. I am sending a box to my mom for the holidays.

Re: Excellent macaroons. The ... Woops! Bakeshop (Greenpoint Williamsburg) replied on Monday, November 23rd 2020

Thanks so much, Rhianna for the kind words and for sharing your experience. We think we are the best macarons in New York, but we may be biased! hahaha. And we have lots of gifting options for friends and family and co-workers. If we can help you in any way, please let us know!

They have the worst ordering system ever. You cannot go inside which is understandable but then they added extra unnecessary complications by forcing people to order via seamless or delivery apps. Kind of defeats the whole point of having a bakery. The man I spoke to was so far away from the window and the lowest sounding voice I just left out of frustration. I like to support small businesses but this is the kind that deserves to go bankrupt. Yes, that’s how I really feel.

Re: They have the worst order ... Woops! Bakeshop (Greenpoint Williamsburg) replied on Monday, November 23rd 2020

Jared, thanks for your comments and really appreciate them. We are in a bit of a bind due to COVID and some accessibility aspects and hence the issues. I will take this to the team to try to see how we can improve the experience a bit more. That being said, we would love it if we could bring you back for a pastry on us, given the inconvenience! We never want to see anyone frustrated or unhappy! Please email me at [email protected] and we can coordinate! Again, sorry for the poor experience!

This place has the most cumbersome and annoying order system I've ever experienced during the pandemic. Even with a person working behind the counter AND an open window, customers cannot see what they're ordering. After several attempts to see inside, I was handed a tiny decoder card of cookie colors and told I had to manually order each colored macaron one by one. I was ordering a bunch, so this process had me outside plugging away on my phone for a solid 10+ min., when I simply could've pointed to what I wanted and be done with it. There was so much friction in the ordering system, I almost walked away. Even worse, when I got home my cookies were muddy colored, dented and old. Nothing like the pics on their little card. I'm all for supporting local biz, but this was a MAJOR disappointment. Bottom line: if you are looking for macarons, go somewhere else. Preferably a place where you don't have to jump through hoops to order and pay top $ for mediocre cookies. I won't be visiting again.

Re: This place has the most c ... Woops! Bakeshop (Greenpoint Williamsburg) replied on Monday, November 23rd 2020

Kim, thanks for your comments and we really appreciate them. We are in a bit of a bind due to COVID and some accessibility aspects and hence the issues. I will take this to the team to try to see how we can improve the experience a bit more. That being said, we would love it if we could bring you back for a pastry on us, given the inconvenience! We never want to see anyone frustrated or unhappy! Please email me at [email protected] and we can coordinate! So sorry again, for the poor experience!