Sound Credit Union

I have been with sound credit union for close to 10 years. The employees at the Bonney Lake branch are the best. They always smile and laugh. It is almost like dealing with family members.

Re: I have been with sound cr ... Sound Credit Union replied on Monday, August 30th 2021

Thank you for the review! The Bonney Lake team is an absolute joy to work with, we can't agree more! We appreciate your membership and look forward to serving you again.

The people at this bank are really nice to work with. They are very knowledgeable and provide great customer service.

Re: The people at this bank a ... Sound Credit Union replied on Tuesday, July 20th 2021

We're so glad to have been able to assist you! Thank you for your review and for being a member.

They were very helpful!

Re: They were very helpful! ... Sound Credit Union replied on Friday, May 21st 2021

Thanks for the great review! Glad we were able to help!

Had a call today from the Fraud Dept. as I made 2 international purchases. They also verified several purchases. I appreciate them doing so.

Re: Had a call today from the ... Sound Credit Union replied on Wednesday, October 31st 2018

Thanks for the great review -- have a great day!

My husband and I wanted to find a local bank with no international ties and we were referred by a friend to Sound. We met with them and felt immediately at home there. So kind and helpful.

Brand new client, opened two business accounts. All Sound Credit Union staff were/are very helpful, courteous, and responsive, especially Cheryl Reaves. I really appreciate the help I've received and encourage others to check them out. You won't be disappointed.

Eric Griffin opted not to leave a text review of Sound Credit Union

The folks at the Bonney Lake branch go above and beyond making sure customers are taken care of at all times, Patty and Ashley along with the rest of the ladies are absolutely awesome.
If anybody is looking for a credit union go see them you will not be disappointed.

Re: The folks at the Bonney L ... Sound Credit Union replied on Wednesday, February 19th 2020

Thanks for your thoughtful review and recommendation! We'll share your kind words with the team. Thank you again.

I have been banking with SCU for 4 years and I am very pleased with the service they provide.

Re: I have been banking with ... Sound Credit Union replied on Wednesday, February 19th 2020

Thank you for the great review! We'll share your kind words with the team.

This bank is wonderful. The institution has issues. Tonight I received my tax returns. I paid a few bills online and then wanted to do some personal shopping. My first stop I had to call the fraud department because I paid a bill. I then went grocery shopping and was declined. I called the fraud department again and was cleared (automated system). I was then declined at checkout. I went to the BECU atm at Safeway and the ATM kept my card when I tried to get cash to pay for my groceries. Needless to say when you cannot feed your family and your left with a giant cart of groceries in front of a line of people it is not only embarrassing but makes you think about your banking institution as a whole that does not have 24 hour customer service and shuts down your ability to spend your money when your in need of common things such as toilet paper. It is not fair to the consumer that there is no immediate remedy when this happens. Take into consideration if there were an emergency and I needed to pay a medical co-pay after a day of shopping or if there were a family emergency that required immediate travel. This is a disgrace to any consumer and this needs to be nullified by the institution.

Re: This bank is wonderful. ... Sound Credit Union replied on Wednesday, February 19th 2020

Sorry you had this experience. We hope our team was able to assist you in resolving this situation. If not, please send us your best contact number to [email protected]