Skyloft Apartments

Rose Kelly opted not to leave a text review of Skyloft Apartments

Terrible service. The Office is nice when you are guests?but rude and disrespectful when you are renter.

Re: Terrible service. The Off ... Skyloft Apartments replied on Tuesday, October 26th 2021

Hi Tina, thank you for your review. We hope that you are enjoying our community overall, but we are disappointed to read that you don't have the best impression of our office staff. We would appreciate the opportunity to turn things around. Please contact our community manager Farhana at [email protected] at your earliest convenience so that we discuss this further. Thank you.

The office play game with us. And there is a woman name Hiba. She was very rude?aggressive and dismissive. I told them 30 days in advance that I would sublet my lease and I found a new tenant can take my lease. but they said that someone had already applied for my apartment and they would not accept any more applications. So I just need to move out and everything is over. Then I move out on 10/11. returned my key. But This morning I received the call from Hiba. She told me I have to pay the lease break fee. Because that new rent disappear???? and in her word everything is my fault because i didnt call them to check about new rent. hey? I find someone to take my lease and you told me I can not apply because you approved someone else. and after I moved out. You juat told me that person disappear and call me back to pay $6000. I can pay that but the Hiba she is really rude and never let you talking. If you can find different apt just go.

Re: The office play game with ... Skyloft Apartments replied on Wednesday, October 20th 2021

The concerns you described sound frustrating and for that, we apologize. We'd like to discuss your concerns in a more thorough manner, and we want to resolve any pending billing matters that you are experiencing. Please contact our community manager Farhana at [email protected]. Thank you and we wish you the very best in your new home.

The office is so rude.
No respect No smile

The woman name is Hiba. dismissive and aggressive.

Re: The office is so rude. No ... Skyloft Apartments replied on Friday, October 15th 2021

Thank you for your feedback and for bringing this to our attention, and please accept our apologies for what you experienced. We'd love to discuss this further, when you have a moment, please reach out to our community manager Farhana at [email protected]. We look forward to connecting with you soon.

The office play game with us. And there is a woman name Hiba. She was very rude?aggressive and dismissive.

I told them 30 days in advance that I would sublet my lease and I found a new tenant can take my lease. but they said that someone had already applied for my apartment and they would not accept any more applications. So I just need to move out and everything is over.

Then I move out on 10/11. returned my key.
But This morning I received the call from Hiba. She told me I have to pay the lease break fee. Because that new rent disappear???? and in her word everything is my fault because i didnt call them to check about new rent. hey? I find someone to take my lease and you told me I can not apply because you approved someone else. and after I moved out. You juat told me that person disappear and call me back to pay $6000.

I can pay that but the Hiba she is really rude and never let you talking.

If you can find different apt just go.

Re: The office play game with ... Skyloft Apartments replied on Saturday, October 16th 2021

Thank you Li for sharing your feedback and we apologize for the experience. We understand your frustrations and I recommend that you speak directly to our property manager Farhana at [email protected] so that this can be discussed in detail and resolved. Thank you.

Skyloft is luxury at its finest. I love it here. By far the best place I have ever rented. The staff is on point and the communication is A+. Blessed to call Skyloft home??????

Re: Skyloft is luxury at its ... Skyloft Apartments replied on Friday, September 24th 2021

Thank you for your feedback, Elizabeth. Don't hesitate to reach out to our office if you ever need anything and thank you for being a resident at Skyloft.

The living experience at Skyloft is my favorite ever!
They make sure to provide the best service possible. Everything is so clean. There is always activities around weekend time! You can never get bored. Even during Covid pandemic they mange to deliver on such an awesome experiences. Love it here!

Re: The living experience at ... Skyloft Apartments replied on Thursday, September 9th 2021

It is great to hear that you love living in our wonderful community here at Skyloft! We are always looking for fun and exciting ways to bring together our community, and we're so glad that you're enjoying them. Our team works diligently to make sure that our property is clean and well kept for residents, so we are glad that your review highlights our hard work.

Trevor was a pleasure to work with on my apartment search. He made everything so easy for me to transition to my new home. Skyloft is such a beautiful complex and has fantastic amenities. If you are looking for a new home, I highly recommended Skyloft and working with Trevor!

I also want to give a 5 star shout out to the maintenance contact, Juan. He was at my place and fixed all of my minor issues, within no time. He is extremely respectful, friendly and even takes his shoes off before entering your home. He also is the DJ on the weekends at the rooftop bar, this guy does everything!

Thank you both!

Re: Trevor was a pleasure to ... Skyloft Apartments replied on Friday, August 6th 2021

Tim, thank you for letting us know how helpful you've found Trevor during your time here in our community, from the amenities to our location. We will share your highlight of Juan and our maintenance team, and we hope to continue to provide you with an excellent experience.

Ricky Ortom opted not to leave a text review of Skyloft Apartments

all the staff are great! i love the pool and the rooftop are one the best locations! very chill.

Re: all the staff are great! ... Skyloft Apartments replied on Friday, April 2nd 2021

Thank you for your feedback. We're happy to make you feel right at home and hope to continue exceeding your expectations!