Roto-Rooter: Boston

Our technician Vivian was professional, friendly and thorough. Everything was spotless after the service and he also made additional maintenance and repair recommendations that are incredible useful.

It seems this company is a complete scam. On 6/19/2023, I had an appointment for a draining issue in the bath sink and shower and after the visit they quoted $500 to fix both the issue. I asked for the time to think if I want to go ahead with the fix. I called them again on 6/26 that I would like to go ahead but this time  they quoted $1000 for the same service which was completely shocking to me as we had a detailed discussion and it was told to me that we can fix this and the best price will be $500. I reported my concern and I was told that it will be addressed but they didn't. It seems they do not have any standard pricing for the specific job and try to mint as much as possible which was a completely shocking experience and not expected from a company which boasts otherwise. I wouldn't recommend this company to anyone.

James showed up within the window that I was told - 2 hours on a Saturday night. Good quality work - he found the clog in the kitchen sink and cleaned up neatly after the job. I would use again. Roto-Rooter may not be the cheapest option but they were professional and very timely.

I had a terrible smell ( like something died) coming from all of my drains and feared the worst. I got help from Ralph at Roto-Rooter within an hour and because it was only a matter of using an enzyme solution to treat the bacteria that was causing the odor, I was not even charged for the visit. I bought 2 gallons, used about 2 cups total and ran it through all my pipes and we were all clear and odors disappeared the next day. This was one of my best experiences with professionals who help me take care of my house. I now plan to do this process monthly. Thank you, Roto-Rooter!

Anna MacIver opted not to leave a text review of Roto-Rooter

They cleared my drain, but just several months later it’s clogged again and the drain is dripping.

Job: when we ran this dishwasher, there would be water back up gushing back out through the kitchen sink. We also had a little bit of a clogging issue in our bathroom sink (although I'd used Liquid Plumr and a tool off of Amazon to clear debris). There's more con points but, if I'm honest, that would be nitpicking so I'll leave those out.

Pros:
-- Same-day service
-- The tech offered to check out the bathroom sink AND the toilet (simple pressure issue) for free
-- So far so good: everything seems to work fine.

Cons:
-- We didn't much appreciate the tech's dirty work boots, especially in the bathroom where he left boot prints all over the rugs
-- The (2-hour) job cost us $600! For a drain clean?! What would it have cost for something more serious?
-- The tech took out the drain plug in the bathroom sink and never put it back. I couldn't even fit one back if I wanted to go at it DIY style.

ADDENDUM (8 months later)
I'd been meaning to edit this but never got around to doing so. After I posted the above review, I was contacted by a supervisor who apologized for the quality of service and offered a $100 discount on any future jobs. I asked to instead get back that amount, to which he was amenable -- all this within a week.

The job may not have been well done for the price, but I appreciate the swiftness of their customer service and for this, I give it 3 stars (vs. my original 2).

Shandolyn Crouse opted not to leave a text review of Roto-Rooter

Repair techs are always polite and knowledgeable

Had a plugged toilet that was impossible to clear. Erik got the job done, had to completely remove the toilet and found a dog bone that made its way into the toilet.