Rad Web Hosting

I have had nothing but good experiences with Rad Web Hosting. The staff is there to help you to make sure that you stay online and I haven't had any downtime with my server in the time I have been with Rad Web Hosting and I have had my server for over two years.

Re: I have had nothing but go ... Rad Web Hosting replied on Saturday, October 22nd 2022

Thanks, Janice, for this kind feedback! Much appreciated!

I have had nothing but good experiences with Rad Web Hosting. The staff is there to help you to make sure that you stay online and I haven't had any downtime with my server in the time I have been with Rad Web Hosting and I have had my server for over two years.

Hi Scott, my 30+ websites & all 15 client accounts & 3 businesess which is hosted on Rad Web is all down since 30+hrs and waiting for response since 12+hrs no one from your team is even responding or acknowledging, my business and online reputation is on stake here please hope you understand the sevearity and arrange me the backups of my data atleast so i can move to some other reliable hosting provider. and for god sake someone respond its scaring me like hell am answerable to all my clients and you guys are not even responding even to single message or tickets?>>>> what went wrong all of a sudden??

Re: Hi Scott, my 30+ websites ... Rad Web Hosting replied on Tuesday, September 27th 2022

Please message us in ticket so we can assist you with this issue

Hi Scott, my 30+ websites & all 15 client accounts & 3 businesess which is hosted on Rad Web is all down since 30+hrs and waiting for response since 12+hrs no one from your team is even responding or acknowledging, my business and online reputation is on stake here please hope you understand the sevearity and arrange me the backups of my data atleast so i can move to some other reliable hosting provider. and for god sake someone respond its scaring me like hell am answerable to all my clients and you guys are not even responding even to single message or tickets?>>>> what went wrong all of a sudden??

Best VPS A+ VPS provider with better pricing, performance, and support than many of the more well-known providers. I would recommend this company to friends and colleagues.

As kindly as I can say: got some really bad spam from these people and did a search and found this web hoster as a provider of them at the time. I am hoping this complaint will further facilitate ending this, spam harassment.

I must update this review. I finally conquered this problem sometimes you just have to comp[lain enough about some things. Stay radical Rad Web.

Re: As kindly as I can say: g ... Rad Web Hosting replied on Wednesday, June 1st 2022

Hi thanks for reporting your issues. We will investigate any spam or abuse complaints that are submitted to our help desk at https://radwebhosting.com/client_area/submitticket.php Please let us know if the issue persists by contacting us at the above URL. We apologize for your experience and look forwarding to assisting you directly with any issues you face in this regard moving forward.

As kindly as I can say: got some really bad spam from these people and did a search and found this web hoster as a provider of them at the time. I am hoping this complaint will further facilitate ending this, spam harassment.

I must update this review. I finally conquered this problem sometimes you just have to comp[lain enough about some things. Stay radical Rad Web.

We're a single server company that manages our box ourselves. We had to move to a new NOC in a pinch and we chose Rad Web Hosting. They were thorough and complete in the phase of learning their capabilities (their chat access is excellent), and they delivered 100% in what they said they offered. We had a new server shipped to them from Dell, they installed and provisioned immediately and turned the machine over to us ready to go with both IDRAC via VPN and Internet availability. Whenever we have had questions they have been thorough and prompt. In our >20 years of business, this is by far the best NOC we've been in.

Re: We're a single server com ... Rad Web Hosting replied on Saturday, November 13th 2021

Hi Todd, thanks so much for leaving feedback!

2 years ago I gave this group 5 stars, unfortunately now they are a zero. Their site was shut down for 5 days and I almost lost my business. There was no communication either by phone or email, nor were they responsive to attempts to reach them by phone, chat, email, or social media. They came back online in 5 days, claimed a subcontractor failed to pay bills and they were turned off. Subsequently it took 5 weeks for them to return our colocated server. To this date their support phone number is unavailable, and their responsiveness to chat sessions is variable.

I've just had a week of serious issues. All of my, and my clients' sites were down for 5 days. There was a gap of 5 days that RadWebHosting did not respond - and when they did, they said the issue did not exists. Avoid.
***In response to Tab Fitts below: I indeed experienced 5 day gap of no customer service involvement - I attached a screen shot of the ticket history. Could I Photoshop that? Yes I 100% could. But I haven't. And now (March 1st) all of my sites are down AGAIN for a full day. It's not technical ignorance as nothing has changed.

Re: I've just had a week of s ... Rad Web Hosting replied on Sunday, May 17th 2020

We're sorry to hear of these issues. Please let us know your Ticket # for personalized assistance!