Pelle Heating & Air Conditioning

Charles is great at performing a comprehensive diagnosis.

Pelle installed our ductless heating and air. We loved it until we needed to use the air conditioner. It worked great for one day. Then it stopped working. It was a crazy heat wave and it took them 2 weeks to come out (they have one repair guy). By the time they came out it was cool out and the unit worked again. It just seems to die in the heat.

We are now in another heat wave. The unit worked for one day and died again. They said that they cannot come out for another 4 days. It is currently in the high 90s and we have a $16,000 non-working unit. By the time they come out the heat wave will be over and the unit will be working again. It just completely shuts down in the heat (which is when we need it).

I cannot warn you strongly enough about this company!! The people are nice enough, but with ONE repair guy they cannot support their customers!

ADDITION: As soon as I posted the review (In June) the owner asked me to revise it and promised to rectify the situation right away. It is now August 30 and we STILL have NO air-conditioning!! I wish that I could revise it and give them ZERO stars. It has been a miserably hot summer!!

Gary Cavagnaro opted not to leave a text review of Pelle Heating & Air Conditioning

Em Huynh opted not to leave a text review of Pelle Heating & Air Conditioning

I would recommend this place to family and friends. Affordable prices and good friendly people. Very professional.

The Pelle team was prompt, professional and courteous. They did exactly what they said they would do and at a competitive price. Our A/C system has worked perfectly since install.

Used Pelle twice to install separate ductless mini units. Both times Robert was my consult. Came to the house and had good recommendations and seemed to know what would work best. Even remembered who I was over the phone before coming out the second time, and this was over a year later.

The install team was prompt and on time for both jobs and they were friendly and didn't mind my general questions and curiosity ( I do general handyman work so it's nice to learn from trade professionals)

It's been about half a year since the last install (a year and a half since the first) and both units still run great.

Also forgot to mention, my old house needed an electrical upgrade and they recommended a company they work with and gave me all the info I would need for the electrician, which was really helpful as trying to collaborate work between two separate contractors working on different things can be difficult when you don't know what you're doing.

jackson helen opted not to leave a text review of Pelle Heating & Air Conditioning

Staff couldn't possibly been any nicer, good people.

Called twice, first time talked to a girl and she said she would have someone call...no one called. I called s second time and they said they would have "Robert call me". And no one called...sorry that is terrible service!