Mr. Roof Cincinnati

They were friendly and honored their waranty!

Re: They were friendly and ho ... Mr. Roof Cincinnati replied on Monday, October 17th 2022

That's so good to hear! Nothing is more important to us than providing a quality experience. Thank you!

Thomas McComas and his team are some of the best in the business. Great customer service and very knowledgeable about the products they install. I would highly recommend Mr Roof for any roof installation.

Re: Thomas McComas and his te ... Mr. Roof Cincinnati replied on Thursday, October 6th 2022

This is so great to hear Barry, we love it when our customers have a positive experience!

Where to start!? I needed to replace a 30 year old roof. I'd heard about their service and had seen their great work! I got the color shingles I wanted and needed as part of a duplex. The job was done in a day. They worked to make sure I was pleased with the finished job. They assured me I could count on them to help with questions and any issues should there be any, in the future. I'm happy with Mr. Roof's finished product and my roof is very nice to look at. I feel my house is protected. I would suggest anyone thinking to use this team, to go with them, you will not be disappointed.

Re: Where to start!? I needed ... Mr. Roof Cincinnati replied on Friday, September 30th 2022

Hi Jewel, thank you for this amazing review! There is nothing more important to us than making sure our customers are happy, so we really take positive feedback to heart. Thank you again and have a wonderful day!

Great quote for siding and gutters

Re: Great quote for siding an ... Mr. Roof Cincinnati replied on Thursday, September 29th 2022

Thank you for this review, Britnee!

Phil Muenchen opted not to leave a text review of Mr. Roof Cincinnati

Everything went great. Have received many compliments on my new roof.

Re: Everything went great. Ha ... Mr. Roof Cincinnati replied on Monday, September 26th 2022

That's so good to hear! Nothing is more important to us than providing a quality experience. Thank you!

JEANNIE Paul opted not to leave a text review of Mr. Roof Cincinnati

The worst company to ever deal with. Rude management- was yelled at and told all our issues not theirs. Delay after delay- wrong size window- forgot a window and trim issues. We were told we would be compensated- LIES ALL THE WAY

Re: The worst company to ever ... Mr. Roof Cincinnati replied on Tuesday, August 9th 2022

Hey Michael, I apologize that you've had a bad experience. I've spoken with the general manager and he will be contacting you today to help resolve the issue. I hope this helps.

After some damage to our siding from a recent storm, we decided to replace all of our siding. We obtained several bids, and Mr. Roof had good reviews, used quality materials, gave a competitive bid and could start within several weeks. Project was scheduled. We were then contacted; project was pushed back “due to weather”, and in all fairness we had had a lot of rain. Project rescheduled. Contacted again to push back project. Contact person confided that they had counted on an additional crew, that did not materialize. So, I took this to mean that too many jobs got booked. Rescheduled for the third time. Finally started 2 months late. Day 1: started at 11:30 AM. Day 2: started at 09:50AM, day 3: 10:35AM and day 4: 10:00AM. Originally told that it would take three days, but now, longer. Most projects we have done have 0800 starts.

Now for the bad part. Came home from dinner to find multiple nails through the bedroom wall, that they were working on as we left for dinner. I spoke with project manager Kevin and his manager, Justin and I asked “just to be clear, nails through the walls are acceptable?" and both stated that per the contract, that is acceptable damage that they are not responsible for. They did offer to patch with drywall mud. Buyer beware.

I will check with company policy, but workers smoked (on the job, not just on breaks) frequently. Poor cleanup on some days, with nails and cigarette butts on our back patio: yard was supposed to be cleaned daily. Gate to backyard was left open first 2 days, until we had to remind them to close it. We have a dog and we found this a real issue. Just had house painted and lots of dirty smudges on trim. Also, there was no consideration for our landscaping. Scrap thrown over plants and one Japanese maple was destroyed. Silicone caulk on multiple places on patio that required professional cleaning.

I understand weather delays. Simple courtesy issues, and cleanup as promised, should not have to be addressed by the customer.
In short, I would never use again!
Photos enclosed.

Re: After some damage to our ... Mr. Roof Cincinnati replied on Thursday, August 4th 2022

Hi Kris, I want to start by apologizing. We are a customer centric company, and we want to make sure you are happy with our service. I've reached out to our general manager, Jesse and he'd love to help you resolve this issue. Please give him a call at 513-491-6944. In the meantime let me know if there is anything else I can do for you to improve your experience with us.

I called Mr. Roof for an estimate. The man came to my house, presented his ID, and I have not seen or heard from him since then. I never got my estimate. Yes, I called the home office to no avail.

Re: I called Mr. Roof for an ... Mr. Roof Cincinnati replied on Wednesday, July 27th 2022

Hey Alicia, I apologize for your trouble in getting a hold of us. We pride ourselves on having the best customer service in the industry, so let me see if I can help you out. I will forward your information to the general manager and someone will be in contact with you in the next few days. Thank you for your patience, and I hope this helps.