Methuen Pro Garage Door

This is a truly a wonderful company. My husband and I (senior citizens from Methuen) have had reason to call D&D twice in the past 3 years. The service was timely, reasonably priced, and exceptional. Do not hesitate to use them.

D&D did a great job overall. They replaced our 30 year old garage doors. They were very quick to do their inspection and measurements. The job was completed promptly and professionally. I would recommend them to family and friends.

I had a set of carriage doors installed. DD did a fast changeover, cleaned up, and took the old doors away. I recommend DD garage doors.

Re: I had a set of carriage d ... Methuen Pro Garage Door replied on Wednesday, July 24th 2019

Thanks glad you are happy

Shawn was wonderful in helping us find the perfect door and opener... even threw in an extra remote no charge. He saved us a lot of money, cheaper than the big box store... have been highly recommending this company to other people we know looking for Garage doors... would definitely use again... do yourself a favor and get a quote from him first before buying...

Re: Shawn was wonderful in he ... Methuen Pro Garage Door replied on Wednesday, July 24th 2019

Thanks Glad you are happy

They installed a liftlmaster jack shaft opener at my mom's house. It is an older garage and not new construction. They barely mounted the opener to the torsion spring shaft. It fell off after a month or so. They came out, put it back on as poorly as they did the first time then said it was broken and just left? My mother was trying to save me from spending my time installing it. That didn't work out for either of us. Chain inside opener feel off so I had to fix that. Their poor mounting job came down to framing that was a little non standard, I had to use an oscillating tool to shave a stud down so the opener would actually slide on the shaft far enough to not fall off and be square to the spring shaft.
So maybe if you have a brand new house they are great. Don't expect them to be able to figure out two nonplanar pieces of framing or actually be able to fix a brand new opener by opening the case. Was under warranty and still just left it. They told her that her garage moved in the month that it was installed, funny.
You can see where they attempted to clamp the opener, it actually crushed the spring tube! You can see my mark where the screw should actually clamp on the tube about an inch inboard (after I fixed it). The other picture shows the wood I had to shave down to make it fit properly. The garage is over 100 years old to be fair, but don't take a job, or money, if you aren't competent enough to do it.

Re: They installed a liftlmas ... Methuen Pro Garage Door replied on Monday, March 18th 2019

Andrew i went there and meet with your mom . I told her the beam needed to be cut because the garage shifted looks like is sank its all rotted . I told her to have you call and i would meet you there to go over the situation. Thats how i left it . Sorry this did not happen you really think we would just leave it like that ? Thanks shawn .

Our new garage door looks great! They installed very fast and were very nice. We’re so happy with our new garage door! Definitely recommend them.

quick, friendly, and good service

Re: quick, friendly, and good ... Methuen Pro Garage Door replied on Thursday, December 20th 2018

Thanks glad you are happy!

A few weeks ago my wife backed out of her garage a little too quickly. She damaged the lowest panel on the door. I called D&D and they came over pretty quickly. They unjammed the door, inspected the damage and ordered a new panel. Once the new panel arrived, they came out to install promptly and at a very reasonable price. These folks are real pros, answered all my questions and it was a great experience.

Do not waste your time calling anyone else! I had three companies come out to give me a quote. D&D was last but they had a better door with a higher R value for $600-$900 less than other people wanted...and they did not charge extra for the weather stripping, Keypad and second remote and all products were high end! Installer was great...took him 90 mins to put up everything. New Construction installation...so everything needed to be installed.

Re: Do not waste your time ca ... Methuen Pro Garage Door replied on Wednesday, September 26th 2018

Thanks so much glad you are happy !

Terrible customer service. The light went on our Garage door installed only a year ago. They told my husband they had to order a part. That was over 2 months ago and we,ve never heard back.
My husband has left several messages with the secretary and they haven't returned any calls.

Re: Terrible customer service ... Methuen Pro Garage Door replied on Sunday, September 9th 2018

Jane this is shawn the owner. We only have 2 Bistany in our customer data base . Both i am sure are not you . Are you sure you have the right D&D ? We are in methuen ma . If so call ask for shawn and i will come out and replace the opener if a new one . Please make sure you are calling the right Company there is no reason why a small issue like this cant be fixed ASAP . Thanks Shawn .