eReplacementparts

Ereplacementparts.com is a company I've done plenty of business with over the past few months. Until now. I ordered parts on a Friday later afternoon, printing label was printed on Monday. Which sent me the notification that my parts had been shipped. Except for the printing label just got printed then lost on someone's desk for a full week. When I messaged the company to try and resolve my concerns I was sent an automated general response. Not happy with that I pressed the issue further. I was then told it was FedEx that didn't pick up packages and if there were any complaints it would be against them. Hmmm no you left my parts label sitting lost on someone's desk. And you want to play the pass the buck game. Instead of taking a business stand point of ok a customers unhappy what can we do to fix it they just wanted to point the finger elsewhere. Very high shipping costs in comparison. Guess I'm done shopping on ereplacementparts.com

Re: Ereplacementparts.com is ... eReplacementparts replied on Monday, July 19th 2021

Thank you for providing your feedback and letting us know about this issue, Ty. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (877) 346-4814 and we'd be happy to help you out. Cheers, eReplacementParts.com

William Melnyk opted not to leave a text review of eReplacementparts

Not happy with our experience with this company at all. First, we were told the company was called eReplacement Parts. When we found the place we couldn’t find it. The reason…it’s labeled as Fix.com on signs outside the building rather than eReplacement parts.

Second…we had an edger brand that not a lot of places repair. This place was one we were referred to. When we brought it in they were very nice. They said one guy does repairs on these but only on Friday’s. We dropped it off on a Wednesday and he said he would ask the guy to look at it that Friday but it could be later. We asked to be notified what the cost would be BEFORE repair. He agreed and we left. First Friday passed….and no phone call. Second Friday nearly passed and we called in the afternoon and asked if it was repaired. They told us it wasn’t even looked at yet but they would make sure to look at it on Monday. My husband again repeated to be told what repair costs would be BEFORE doing the work. The guy agreed. On Monday we get a call that our edger has been repaired and the total is $140. The reason we wanted to know what the cost would be before purchase was we priced out a new one and if the repair costs was over $100 we would just buy a new one in a different brand for $200. We are not the type of people to go back and not pay for something we asked to be repaired so we paid, but not happy at all. They took way too long, and they didn’t call us about repair cost like they agreed to twice, in person and over the phone.

Re: Not happy with our experi ... eReplacementparts replied on Wednesday, June 9th 2021

Hello Nicole, and thank you for the review. We are sorry to hear about your recent experience with eReplacementParts. It’s our priority to continue providing a great service for our customers and the best way for us to improve is through your feedback. We apologize for the miscommunication that happened at our location. Please get a hold of us (801) 486-9920 and we would be more then happy to offer a partial refund for all your troubles. Thank you, eReplacementParts.com

Shane Horton opted not to leave a text review of eReplacementparts

I love working on blowers and chainsaws, got lots of parts from them, always fast shipping to SoCal, totally recommended!

Re: I love working on blowers ... eReplacementparts replied on Tuesday, May 11th 2021

Thank you so much for your kind rating, Timothy. We really appreciate you taking the time out to share your experience with us. Cheers, eReplacementParts.com

Horrible customer service. I dropped a pressure washer for service on 3/8/21. I called to inquire about it 2 weeks later and it was supposed to be next on the list. Turns out it was looked at 3/9 and parts are unavailable, aright, but I called 4/12/21 to get this news. 1 month in the shop and no communication from eReplacement. Don't count on getting your equipment serviced in a timely manner, or a simple phone call for that matter.

Re: Horrible customer service ... eReplacementparts replied on Wednesday, April 14th 2021

Hello Dan, and thank you for the review. We are sorry to hear about your recent experience with eReplacementParts. It’s our priority to continue providing a great service for our customers and the best way for us to improve is through your feedback. We appreciate your taking the time to leave us the review. Thank you, eReplacementParts.com

Christian RodriguezSolorio opted not to leave a text review of eReplacementparts

The HR seemed nice and I went in for a face to face interview on a Tuesday. They told me they would let me know by Thursday, never heard from them. Called in that Friday to follow up and they told me they would let me know by the end of the day. They never contacted me. It would’ve been fine if they called and told me their decision, but they didn’t and then I see the same job posting was renewed two days later on Indeed.

I recently applied for one of their positions on indeed for Ereplacements. we scheduled an interview, I was hired, and then set up my orientation. I received a phone call a day before I was supposed to start from the company. I was told that I would no longer be hired due my background check and hung up the phone. It alarmed me because I don't have anything on my record, I'm only 20 years old. After words they were not answering my calls and went to the warehouse, but couldn't get inside. After doing my own research and calls the police departments to try to see what was the issue with my background. It turns out My background was clear. I'm mainly wanted to write this review because it also put me out of a job because once they had hired me. I also put my two weeks from my other job. I hope this doesn't happen to others and caution others who apply in the future.

I went there to fill out an application. The lady I meet there was very nice.