Dunedin Plumbing, Inc

Quick and efficient pricing was fair

Re: Quick and efficient prici ... Dunedin Plumbing, Inc replied on Wednesday, December 21st 2022

Thank you Chris for your business and the review. I will pass this along. Happy Holidays.

We've called on Dunedin Plumbing for several minor repairs and also for a complete repipe of our home. In all instances, they were extremely professional, did quality work, and charged an honest price. I would highly recommend Dunedin Plumbing for any plumbing job, you will not be disappointed.

Re: We've called on Dunedin P ... Dunedin Plumbing, Inc replied on Friday, December 16th 2022

Thank you so much for the 5 Star review. Our family appreciates your business and the time you took to write the review. I will pass along the kind words.

Mel came out and did my draining issue repairs and I couldn't be happier. He was so professional and knowledgeable. Found the problem right away and got it done in record time. Next time I need a plumber I'll only request
him. Way to go Mel and Thank You!!!
Karen Schroering/Cindy Howard

Re: Mel came out and did my d ... Dunedin Plumbing, Inc replied on Thursday, December 15th 2022

Good afternoon Karen, Thank you for your review of Mel's work. We are lucky to have him on our team and greatly appreciate your feedback.

After multiple trips out to fix an issue that has still not been resolved, besides feeling “ripped off” and expressing this, I was told that they did not need my business!
Very frustrating and unfair experience.

Re: After multiple trips out ... Dunedin Plumbing, Inc replied on Tuesday, December 6th 2022

Dear Janice, It always helps people to tell the complete story so they may understand the situation better. We originally repaired your water heater due to a no hot water situation about 3 months ago. You called our office this week and stated that your heater was leaking, we arrived at your home to find that in fact it was leaking and in need of replacement, we informed you that the heater is still under manufacturer warranty, but we do not handle replacement warranties for that manufacturer. We gave you the option of calling someone who does the warranty work for that company or we can replace it with a quality Rheem heater which we could warranty for 6 years. You declined to have us replace the heater, our technician handed you an invoice for his service call and you refused to pay him. When you called our office we explained in detail why you were being charged and why we do not handle this manufacturer's products. As you argued the point, we again tried to explain that you do not take your Chevrolet to a Ford dealer for warranty repairs. As for the statement that we don't need your business, that was taken out of context, and you know it. We do not need business from someone who demands work be done then refuses to pay their bill. With the cost of everything these days, nobody can absorb these costs. We have been in business for 50 years and love our customers and appreciate each and every one. Happy Holidays

Was told $125 for first 45 minutes of labor and $38 for every quarter hour after that. They were here 27 minutes, and charged me $165 in labor. When I called the manager, I was told it was because they sent out a young helper with their best plumber. They did not disclose this when I asked about pricing. I should not be getting charged extra for them to train a helper. It was 6" of copper pipe and 2 couplings, something that their best plumber certainly could get done within 45 minutes. The manager, Charlie, should not be dealing with customer issues. Does not understand how to talk to people with regards to solving a customer's issue, simply defends the family business's money, thinking that the statements he made explained this away. Charlie, you should have refunded the $40 I was overcharged.

TAKE YOUR MONEY TO A BETTER BUSINESS!!

Thoroughly professional in every aspect of their work. We needed a full re-piping of our home following a second water leak that required us to pull up all the hard wood floors. Dunedin Plumbing was able to schedule the work to meet our busy schedule and completed on time and we could not be happier. I would recommend them for any of your plumbing needs.

Want to give thanks and praise your employee Mark, who put in two new toilets and a faucet today. Quick, fast and efficient as well as polite and clean. Give Mark five stars for his job at my house today. Have him back anytime...he's a keeper

Re: Want to give thanks and p ... Dunedin Plumbing, Inc replied on Saturday, November 12th 2022

Michael, Thank you for the 5 Star review and glowing remarks on Mark's work, and most importantly, thank you for your business. We appreciate each and every one of our customers.

Thomas Thomas opted not to leave a text review of Dunedin Plumbing, Inc

Unbelievably...I called and they arrived in an hour! I'm not saying that is always possible but it worked out great this time! Everyone is friendly and professional. Mel was a star! He did a stellar job. Thank you!

Re: Unbelievably...I called a ... Dunedin Plumbing, Inc replied on Friday, November 4th 2022

Rebecca, Thank you for the glowing 5 Start review of the service you received from our technician, Mel and Dunedin Plumbing. We appreciate your business and the time you took to write the review.

Dunedin plumbing did a fantastic job for us on a half house re-pipe after we had a slab leak. We got several quotes and theirs was the best and their work was exceptional. The best part was how clean they left the house when they were done. Good folks. Highly recommend.

Re: Dunedin plumbing did a fa ... Dunedin Plumbing, Inc replied on Saturday, October 29th 2022

Bailey, Thank you for your business and the time you took to review our work. I will pass the good word to the team.