B.B Auto & Tow

Communication with the company was great. I left my car unattended was instruction out to my vehicle back to Oakland great job I do recommend it.

So this is my story. I got an accident this morning. Call Bbb and Auto into the guy came in 45 minutes. It was fast explain to me exactly what to do. Next step to fix my car. He was polite overall great service thank you guys.

Guy made it super easy and also gave me tips on what I should do from here. Easiest 5 stars of my life.

And yes his name is actually G U Y.

Service was excellent by nick he was polite and very good with what he was doing thx

I unfortunately didn't check yelp before I called B.B Auto & Tow for help towing my car. At first I was excited with a fair quote to tow my car 2.5 miles for $80 when I called last night. They told me they will be there at 10am and to please be there with the key. My ex husband gets there at 9:45am and waits until 10:05am to check on the timing of the tow truck. They put me on hold for 5 mins, then transfer me, then get told the original quote was the wrong price and instead will be $125... I explain how that's not fair to change things at the last second and was just calling to check how much longer just so I am aware if I can get food if going to be a long time and am getting told they won't get there until 11am and is only if I am ok with the higher price. Get put on hold a few more minutes and then told we'll it's actually supposed to be $140 but they are going to do it for $125 to be as if I feel like I got a discount when is already over 50% higher than original quote. End up having my hands tied and agree to the increase and am promised they will be there before 11am. At 11:06am I call again to check how much longer and emphasize I have an 8 year old son and a puppy in the car, to please be honest and let me know how much longer since I felt lied to multiple times already. They told me 30 more minutes due to traffic. It's Sunday and not a lot of traffic so doesn't make any sense.... End up calling back 30 more minutes later since hasn't arrived and ask for an update, get put on hold and get told will be another 30 minutes. At that time I ask them to cancel since are so far off the truth and already almost 2 hours late on a Sunday with low traffic. Ended up cancelling my credit card so they wouldn't falsely charge my card like I end led up reading has happened to other people in their yelp reviews. 2 hours late the tow truck by another company that B.B tow must have farmed things out to shows up. My ex husband uses his credit card and moves forward with the tow with a nice guy from a completely different company.. they tell him they didn't get dispatched until 45 minutes earlier. So sounds like B.B tow just completely dropped the ball or they got greedy and took another call that made them extra money. Either way major headaches and poor son and puppy starving in the car waiting because lack of honesty. Be honest, if going to be 1-2 hours then people plan for that. When people aren't given a window, then promised 30 minutes, then again in 30 minutes, and a third time again 30 minutes is a absolute joke and completely disrespectful. Any icing on the cake is the price increase after they are already late for the time agreed pick up. All I can say is wow I have literally never been so disappointed in my life. Manny is the name of the guy who lied multiple times and I hope he learns from this but doubt it unfortunately.

Fast friendly service.Will use them again

Martin .c most wonderful tow truck driver #1 .
Towed Tesla from A to B explained to me all about the special equipment highly recommended him .

Martin C was the absolute best angel on the road who saved me and made this whole process so much better than it could have been. Thank you. Thank you ????????????

Great job by lee replaying my battery today ????

The guy was super quiet towing me to the dealer the James