Array Digital

Erik, Kevin and everyone at Array Digital should get 10 stars if that was an option here. Their team is spectacular from top to bottom and I would recommend them to anyone. And don't forget to check out their awesome podcast!

Re: Erik, Kevin and everyone ... Array Digital replied on Monday, December 6th 2021

Thank you so much for your feedback and recommendation, Jonathan! We're so pleased to read your review and we're glad to hear you had such great experiences with us!

Aliette H. Carolan opted not to leave a text review of Array Digital

Erik is a great resource when it comes to marketing for attorneys. His knowledge is deep and he takes a different, fresh approach! Definitely worth connecting with.

Re: Erik is a great resource ... Array Digital replied on Monday, November 22nd 2021

Thank you so much for your review, Rocco! We truly appreciate your feedback. We're glad to hear you've had such great experiences with us!

After years of doing my own SEO for my own law firm, I consulted with Erik Olson on a few tweaks he could help me with. He really set me straight and had a lot of great ideas for digital marketing.

Re: After years of doing my o ... Array Digital replied on Monday, November 15th 2021

Thank you for the positive feedback,Russell! We work really hard to provide the best services and we're happy to know those efforts are paid off via your review!

Array Digital is the only place one should go for websites and tools associated for the best management and social media tracking for one's business. Professional, client oriented and speedy turnaround on all updates, they won our confidence in presentation, no hidden fees and are local, they know our community.

Re: Array Digital is the only ... Array Digital replied on Friday, March 13th 2020

Saune, thank you so much for such a great review! It has truly been a pleasure getting to work with you and your colleagues.

Paid $1000 a month for them to answer reviews posed on Google my business, create back weeks and improve my position through Google my business. They did nothing they took my money gave me nothing no value for the money they got luckily it was only a short term six month contract. $6000 they were paid in Newman's plumbing got zero from them.
I guess they only work for firms to pay big money little mom and pop shops that can't afford what the big companies pay will get screwed and the big companies will still stay on top.

Re: Paid $1000 a month for th ... Array Digital replied on Monday, May 10th 2021

I can understand your frustration. It was a lot of money to spend on SEO without seeing better and faster results. We've discussed internally and there are changes that we'll be making as a result of your experience. We expect more of ourselves, and I apologize that we were unable to deliver better results for your business. Erik J. Olson Founder & CEO

Our company started working with Array Digital about a year ago. I can't say enough good things about this company and their team. My first contact was with Glen, our sales rep. As far as first impressions go, I was sold. Since we began our partnership, he makes a point to check in monthly and stay involved in our progress.

I've worked with Jake, Jamal and Shannon to develop our website, SEO and social media presence. They are a pleasure to work with and quick to respond to any requests. Not only do we have a monthly call to review our account, but Array sends a copy of the stats as well as a detailed video explaining the report.

Array provides a personalized, attentive experience. I can tell that they value all of their partnerships and take pride in providing honest pricing and products that are backed by knowledge and experience.

We trust Array with our name, brand and reputation 100%. Thanks Array, we look forward to working with you for many years to come.

Re: Our company started worki ... Array Digital replied on Wednesday, March 17th 2021

Jessica, It has been such a pleasure to work with you and the Vaughan team over this past year. We truly appreciate all of your wonderful and detailed feedback about working with us and our process and we look forward to working with you for years into the future!

Julia Diehl opted not to leave a text review of Array Digital

Initially my motivation to partner with Array Digital was partly due to the fact that previous management with my company had worked with a part of their previous business, known as idWeb, for basic web design and hosting services. As the company grew they no longer offered these basic services and made it known I could not maintain our current contract as it was. This was all reasonable and understood, but I did not have the time to entertain moving to another company so it was within the business and my own interest to entertain what Array Digital had to offer. Upon discussing marketing opportunities, I realized we had some missed opportunities we needed to seize and Array Digital was offering a complete solution. We gladly proceeded forward and my initial experience with Array Digital was very positive. The business relationship started off very strong. There appeared to be a valid interest in understanding the details and intricacies of the business so they could cater to our needs well. The issues ultimately came forward later on however with lapsed communications on marketing messages and just (what I felt) a less-than-impressive collection of media content that really didn't suit our brand image well. Maybe my expectations were set too high, but the mark was missed in my books. The biggest issue came with an expressed deadline of launching our eCommerce and there was just a lack of directive on moving forward at times. Our site also seemed to be "problematic" to them. Although I cannot confirm or deny the validity of the site creating issues with our very brand name being buried in SEO rankings below websites that made references in mere posts years ago, I can say that there was a variety of problems. To add to that we entirely missed the deadline for the eCommerce launch and one the biggest technical issues, and single-handedly most important features of the eCommerce, could not be resolved by their tech team. I was able to solely resolve these issues myself with just a phone call and a few Google searches. Their tech staff knows their stuff but it felt like they have their focuses divided among too many clients. It's possible that the "deal-breaker" feature they failed to get to work with the eCommerce was just entirely too time-consuming as it took me a collective amount of 8 hours or so to resolve on my own. As a positive note: In the ending month with them I have seen some of the best marketing and support responsiveness I saw in the entire year. Maybe this an indication that things are being corrected on their end. What makes this so disheartening is that was evident only after I decided to end our partnership. It's unfortunate since I see a lot of potential in what they could deliver, but I only give so many chances. Best of luck.

Re: Initially my motivation t ... Array Digital replied on Thursday, October 17th 2019

James, thank you for your feedback. We will take it into consideration as we continue to improve our processes.

If I had to describe Array Digital in one word I would use: Adaptive. I've been a customer of theirs for almost a year. In the beginning, the service, responsiveness, the effort, and the growth of working with marketing firm was present. This being said, they were not experienced in the type of business my company operated within. Nonetheless, they were able to ADAPT quickly to a new challenge!

After our website launched and there was some minor hiccups. It only took one phone call with Digital Array to make the proper adjustments.
They doubled down and took the time to invest in more communication between us and apply even more effort in understanding us, how they can assist our marketing operation, and improve upon their already solid services and product.

Since then I have not doubted their abilities. Specifically, a few individuals we have had the courtesy of working with closely. Jamal for managing the project of developing our company's website. He always takes the time to find a solution to any of our questions or requests. Another is Glen Kosik, who is punctual and does not waste anytime during our monthly appointments. Finally, I'll mention Briana who has been fantastic in developing our newsletters sent to our customer base.

Array Digital makes no excuses and has provided me a consistent and ever adapting product/service, no matter what the task is. Thank you, Array!

Re: If I had to describe Arra ... Array Digital replied on Wednesday, May 27th 2020

Charlie, It has been such a pleasure working with you and your company and we truly appreciate the kind words and great feedback. We hope to have the opportunity to work with you for many years to come. Thanks for your review!