Candlewood Suites Sheridan

Got stuck in sheridan due to a storm driving back from Denver and unfortunately had to stay here. The entire hotel reeked for some reason of maple syrup. It was one of the only hotels in sheridan that accepted pets however they do charge you a 20 dollar fee. The room was fairly dirty, the bed was very haphazardly made. Everything just seemed like it desperately needed to be clean. I would never go back here. The only good part is the gal at the front desk was fairly nice. It was also fairly expensive I would expect A LOT more from a hotel that was 140$ a night (with fees and taxes).

Re: Got stuck in sheridan due ... Candlewood Suites Sheridan replied on Tuesday, December 14th 2021

Hi Lauryl, thank you for taking the time to review your recent stay with us. I'd like to start by apologizing that we did not meet your expectations, especially when it comes to cleanliness. Our IHG Clean Promise states that if your room is not cleaned to your satisfaction, please contact the front desk immediately, we promise to make it right! If you would like to reach out to us at 307-675-2100 we would be more than happy to collaborate with you how we can make this right with you. Again, I regret that various factors negatively impacted your stay, and I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

Christopher Turk opted not to leave a text review of Candlewood Suites Sheridan

The staff were very kind and welcoming. Loved the kitchen. I slept like a log. No problems highly recommend.

Great service, excellent room very clean, great amenities. Great quiet atmosphere.

Very happy with the room and layout, my wife wanted hotter water for her shower/bath but not everyone is a lobster

Never had any issues with this hotel. Staff is always friendly and everything is so clean. Love staying here!

Jerry Beck opted not to leave a text review of Candlewood Suites Sheridan

Staff friendly and very helpful. Rooms very clean and sanitized. Stay exceeded my expectation.

Spacious and clean pet friendly rooms Great staff, free washer ,dryers with complimentary detergent and softener. Lived it would highly recommend

Re: Spacious and clean pet fr ... Candlewood Suites Sheridan replied on Wednesday, October 27th 2021

Hi Gregory, thank you for reviewing your stay with us! I'm so happy to hear that you thoroughly enjoyed the hotel and all of the amenities we offer, such as complimentary guest laundry. We appreciate guest feedback, such as yours, so that we may continue to coach and encourage our great staff. Thank you for choosing our hotel and we hope to see you again soon!