Holiday Inn Manitowoc

Nice hotel, room was clean and location was ideal. But you'd think that the price of a room ($150+ at the time) would include breakfast? You could BUY a plate for their breakfast buffet… for $10… kind of a rip off. If you wanted just a place to sleep you could go to any other hotel for cheaper and probably get free breakfast… just a little outrageous in my opinion.

Check-in was slow to the point we left and came back later.

Room did not appear to have been fully cleaned or was recently occupied prior to our arrival.

Will look to stay elsewhere next time.

Was an IHR free night rewards so can't really rate the cost vs value but it is a very nice hotel. Friendly staff and very clean.

You'd be far better off staying at another hotel. Nothing could be as poor as what I experienced. Filthy room and unfriendly staff.

This was a great staff that I felt like I was just at home with. The meals at that end of the day that were provided were wonderful.

Group meeting where we had pre arranged and verified dinner for 20 people and when it was time to eat we were told they could not serve us. We had to find a restaurant that could serve 20 people for carry out with no notice. The only thing that worked was the bar service

This place was once really nice. It could be again if it were cleaned up. It's not to late if someone were to invest in it.

To begin, I am an IGH Elite Member (which I was never recognized as one) and overall love IHG and their properties. I travel for both business and pleasure and almost exclusively stay at IHG Properties.

With that said, my stay a couple of weekends ago at the Holiday Inn Manitowoc was by far my worst experience at an IHG property in my 5+ years as an IHG Rewards Member. I stayed at this property with my son for his 18th Birthday present as I was taking him to his very first Green Bay Packers Game at Lambeau Field.

My issues with the hotel began right away after we checked in. When we arrived in our room we realized something wasn't right, one of the pillows was at the foot of the bed, the TV was on and there was a water ring from a cup on the glass table top. We went down to the lobby to inform the front desk and they apologized and set us up with a different room. When we arrived in our new room (2nd room) it was even worse than the first as the bed was unmade, tv on dirty towels on the ground, etc... and it was a King Room not the 2 queen/double that I had booked. I called the front desk this time to inform them since this is a big hotel and a long walk. The front desk worker met us outside this room to confirm the room was indeed dirty. After she confirmed she had us wait in the hallway of the 3rd floor while she found us a clean room. Once she returned, we were finally able to get into a clean room after an ordeal that lasted more than 40 minutes.

One would think given all the issues that we previously encountered that we would not have any more issues, but I was wrong. When turning on our TV we noticed that while we could get most cable channels, we could not get any of the local channels along with a few others. I attempted to call down to the front desk from the rooms phone to make them aware of our issue and low and behold the hotels room phone did not work. I wound up calling from my cell phone and after waiting for more than 30 minutes a man came to the room and attempted to fix the problem by wiggling the cord. He apologized and said this has been happening a lot lately. He was unable to fix the issue but informed me that if I wanted to try to mess with the TV that all I had to do is "just give the cord a little wiggle".

Our final issues were the cleanliness of our room, while better than the first two rooms we were placed in the room was not up to my standards for an IHG Property. The tissue box was completely empty upon arrival, there was body hair in the sink, lots of dust, trash, and debris behind the TV (normally wouldn't notice, but since I had to get back there to wiggle the cable cord it was a bit gross) and the toilet seat was stained, plastic was peeling and possibly dirty (not quite sure).

Nice place to stay. Not great, but ok. Pool smelled funny. The staff was nice. Evening food bar was nice.