Holiday Inn Hotel & Suites Madison West

One of the best hotels I have ever stayed in.
Thank you for a great experience!

The hotel was nicely updated and felt clean no matter where I was within the hotel. The pool area was a nice surprise and one I would bring my grandchildren back to visit. The room was comfortable, clean and roomy. Sad that the bar was not opened more. The times available didn't work for my schedule during this visit. Evening hours would have been great as our class could have congregated together vs having to go out. Overall, it was a nice place and I would come back again.

The hotel was clean, the staff were friendly, and our room was adequate. We had a room on the top floor, and you couldn't hear the indoor pool much from your window. The TV was huge! The bathroom was amazing, giving me remodeling ideas... The only suggestion is larger garbage cans in the main room; if you eat in your room, the little can will fill up quick!

The indoor pool/waterpark was awesome, my kids loved the slide and play areas, and we all enjoyed the hot tub.

Overall, we stayed from a Sunday to a Monday, and it was a pleasant, quiet stay.

It's not often you go somewhere and have absolutely nothing less than perfect! The lady who checked us in was so helpful gave us answers, hours, directions etc. before we even thought to ask! The view of the pool from the room was so fun! So was the pool area! The pool area had lifeguards which made us feel very comfortable. The beds and room were comfortable. The bathroom clean and well supplied. The onsite restaurant employee's were pleasant and our food and drinks were served quickly. Food was hot and very good. Not one single complaint! We will definitely be back!

Very helpful people, great stay, pool clean, hot clean and refreshing, food good, clean, and safe.

Nothing good! no free breakfast, the coffee was bad. The service only ok!

Mathew Weber opted not to leave a text review of Holiday Inn Hotel & Suites Madison West

The rooms are good and the service was good, in spite of the renovations.

Re: The rooms are good and th ... Holiday Inn Hotel & Suites Madison West replied on Friday, December 10th 2021

Thanks for the review, Mukisa. We are glad to hear you enjoyed your stay. We hope to see you again soon.

Fun place to take kids! Water Park was fun! Rooms are clean! Staff were excellent!