Texas > Cedar Park > Excalibur Plumbing

Excalibur Plumbing

Verified Listing

(512) 267-7222
3200 B10 Woodall Drive
Cedar Park, TX 78613
Category: Home & Garden:Home Improvement Centres:Plumbing Contractors


About

Austin’s honest plumbing company, we offer 24/7 plumbing service and free in home estimates.


Products And Services

Austin’s honest plumbing company, we offer 24/7 plumbing service and free in home estimates.



Reviews and Ratings for Excalibur Plumbing

Average Rating
"Major Issues"
by VJL

April 13, 2019

"I hired this company to install a new hot water heater. When the job was done I went up into my attic and the company employee that did the installation said to me that there may be some small leaks from the roof but nothing substantial to worry about. My immediate response was that there has never been any leaks in my attic and there should be no leaks when you complete the job. He said he would look at the connection from the water heater that went up through a vent located on the roof. He later said it was corrected and he left when the job was completed. Two days later there was a very big thunderstorm that rained for the entire day. I decided to go up into my attic just to check and see if there were any leaks and there were. Water had already come into the attic and was on the flooring of the attic and I had multiple buckets to catch the water. I had a can of spray foam so I used the entire can to spray up into the vent where the water was leaking to try and get it to stop which for the most part it did. I called the company after spraying the foam and spoke to an employee of the company who told me someone would be back with me shortly which never happened. The weekend went by and on Monday I got a call from the owner saying that he was just now finding out about the leak in my attic because no one that worked for him called him to say there was an emergency at one of their customers home with water leaking into the attic. I had to have a roofing company come out and go up on my roof and fix the vent that the person installing the hot water heater had pushed up breaking the seal where the vent and roof met so that was why the water was leaking into my attic according to the roofing company. Last week I called this same company to ask them why the fittings on the water heater were rusting and had green corrosion all over them and also sent them two photos to show them what I was talking about. They replied by saying “at this time we would prefer you hire another company for all your future plumbing needs.” I explained to them that I was going to leave feedback online at a review site discussing my experience with them and they threatened to sue me for lying about my experience and said “your email seems to admit premeditated defamation of a company” despite the fact that I had never posted anything so they were making this threat without ever knowing what I was going to post about my bad experience. My take away from their threat was that they would do whatever they had to do to protect their reputation online, threatened to file a lawsuit against me without ever having any idea what I was going to say about them which is simply a business trying to bully a customer into conceding to their threats to protect their online reputation. So not only did they do a bad job installing the hot water heater they also used poorly made equipment that is failing because of rust and corrosion which should not happen and finally they threatened to sue me. Probably a good idea to shop around and consider another company because you don’t want this to happen to you."

  

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