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Holiday Inn Express Nashville-Downtown

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About Holiday Inn Express Nashville-Downtown

Holiday Inn Express Nashville-Downtown hotel in Nashville TN

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920 Broadway, Nashville, TN 37203
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Services Holiday Inn Express Nashville-Downtown Offers

Hotel rooms in Nashville ,TN

2.9 Out of 5.0

Reviews For Holiday Inn Express Nashville-Downtown

Reviews for this business have been aggregated from multiple sources.

Based on 8 Reviews

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larry allen
Review source: Google larry allen Tuesday, December 21st 2021
The place isn't being maintained. Roach on the wall at breakfast. And the cost of parking is ridiculous.
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caitlyn necaise
Review source: Google caitlyn necaise Sunday, December 19th 2021
The "manager" working the front desk has no apparent training in customer care or professionalism. He was rude and dismissive to the two people in line ahead of me and then took his bad day out on me too. His excuse was, "I haven't been here in three days. I wouldn't know what's going on."
He was the same way on the phone a week before when I called with a question about our reservation.
The front desk staff when we checked in was great, and we loved the convenience of the location of the hotel, but not explaining extra charges, and a complete lack of respect and professionalism was enough for me to not go back.
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Ricco
Review source: Google Ricco Friday, December 17th 2021
So the hotel is greatly located it's right in the heart of downtown Nashville there's a lot of construction going on so it was very very noisy I was right over the front entrance overhang and a horn went off just before 8 AM I believe maybe 7 AM in blast for like 10 minutes so No in sleeping at all. That being said I could overlook that because I've never had a bad stay at a Holiday Inn but it was a factor to consider push it looks like construction will be going on in the area for quite some time overall the staff was great the room is clean the breakfast is top-notch as it always is so normally of four or five stay only turned out to be a story
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MamaJo
Review source: Google MamaJo Thursday, December 16th 2021
We had a great experience at this hotel. Everyone was so friendly and helpful. I don't like having to pay for parking but the valets made the experience worth it. Great location away from the nightlife but close enough to walk.
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Jeff5776
Review source: Google Jeff5776 Tuesday, December 14th 2021
The only good thing about this hotel was the breakfast. Front desk staff don't know how to print a receipt, manager/front desk will not assist with any problems related to stay even after 7 days when told it should be 48 hours, a lot of weed smell on several floors, and rooms were not very well maintained as far as maintenance.
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Handan Ege
Review source: Google Handan Ege Saturday, December 11th 2021
We stayed at the hotel one night. We booked the hotel through Priceline and paid it in advance. When we went there, we were told the credit card did not go through. They wanted us to talk the Priceline customer service to solve the issue, otherwise we couldn't check in. I talked to Priceline and they told me issue was solved. The people at reception told the same, and when we were check in they got my credit card to charge $50 temporary deposit only. Hotel was a nice place, in a very good location, good breakfast, clean rooms. We checked out the day after. I checked the my credit card activities and saw that they charged me Hotel stay+ deposit already. And there was another hotel stay charge which seemed pending. Triple charge!!! I disputed to credit card company. they lifted pending charge but the hotel + deposit was still there. I disputed again. I tried to call hotel, left message with no luck. Normally the deposit is reimbursed as soon as you check out. It never happened. I called the Priceline again. They sent me an email that the Hotel will reimburse the charge. I am still waiting. It was on December 1st. Today is December 10th. I will make comments in every website to warn future travelers.
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Rachel Bentley
Review source: Google Rachel Bentley Friday, December 10th 2021
Do not stay here, all you hear is jack hammering from construction right outside building. Ours for platinum elite guest was directly above the work & hammering. I feel bad for those hungover or who have kids. Our shower head cap broke, no shampoo (only squirted out water), no conditioner either. Construction starts promptly at 6:30am & goes to 7ish pm. There is no notice from hotel when we booked. Also we didn't have a car to park, but if you do they only offer valet at $42/per night. Only benefit is your across from art museum & it's a short 10min walk to The Gulch. Came here for work, but was hard to do & focus.
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Verified Hotel Guest
Review source: Google Verified Hotel Guest Friday, December 10th 2021
Positive: Convenience of location Negative: Valet parking charge of $42 is outrageous and you have no choice in parking.
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More About Holiday Inn Express Nashville-Downtown

Welcome to the award-winning Holiday Inn Express Nashville Downtown. Whether traveling for business or leisure rest assured that you have made the finest choice in the award-winning Holiday Inn Express Nashville Downtown. We are the largest hotel within the InterContinental Hotels Group portfolio boasting 287 guestrooms complete with over 10 000 sq. feet of flexible meeting space making our hotel property ideal for corporate retreats meetings and receptions. The Holiday Inn Express Nashville Downtown is perfectly situated in downtown Nashville within a stone's throw of Bridgestone Arena home of the Nashville Predators Music City Center Frist Center for the Visual Arts Ryman Auditorium Music Row Nissan Stadium home to the Tennessee Titans and the vibrant Entertainment District. Each guest room is equipped with upgraded and enhanced 200mg Wi-Fi access enabling superior fast connectivity iHomes and Keurig Personal Coffee Makers. The Holiday Inn Express Nashville Downtown is one of only three downtown Nashville hotels with a seasonal outdoor pool. A $10 facility fee is charged per night which includes our downtown shuttle service seven days a week to Lower Broadway Entertainment District a shoe shine service a reception each evening featuring hors d'oeuvre and non-alcoholic refreshments in the lobby and featuring live entertainment from one of Nashville's rising musical talents to set the tone for a fun-filled Nashville evening.