From the Holiday Inn Knoxville West- Cedar Bluff Rd website:
Stay at our affordable hotel in Knoxville, TN. The Holiday Inn Knoxville West-Cedar Bluff Rd is West Knoxville's premier full-service hotel.
Hotels and Motels, Holiday Inn Knoxville West- Cedar Bluff Rd
Based on 9 Reviews
Add ReviewClean rooms and extremely accommodating staff! We took a team of basketball players up, and our needs were more than met! Great breakfast buffet. The staff were all very professional, helpful, and polite. We will definitely be back in the future!Report
Clean, comfortable, quiet hotel. Food at gibbys In the lobby was great.Report
Staff was great, but the rooms are in need of updates.ReportRe: Staff was great, but the ... Holiday Inn Knoxville West- Cedar Bluff Rd replied on Sunday, December 19th 2021Dear Shafter, Feedback is always welcome, as we consider it to be a valuable learning opportunity. While we are thrilled to know you appreciated our wonderful staff, please accept our apologies for not providing you with a stay that fits your needs and our own standards. It is our hope we have another opportunity to impress you in the future.
Hotel was great. However I have a major complaint with Destiny the night front desk clerk. She was rude from the beginning. We had checked in earlier in the day. Took us an hour to get into room with 4 kids that had been in vehicle for 10 hours. We got there, presented ID and she told us there was no reservation under our name. We gave her the confirmation number and she refused to look it up. Said that she had 3 reservations coming in and our name wasn't 1 of them. Had to call customer relations. She would not answer the phone for them. They tried multiple times. Had to go back in and tell her to answer the phone. She told them her computer was down. Lie. Then when they got it straight and we was able to check in her exact words were "Your already checked in. All you had to do was show me your ID." Seriously!!!ReportRe: Hotel was great. However ... Holiday Inn Knoxville West- Cedar Bluff Rd replied on Friday, December 17th 2021Dear April, The issues you raise are important to us. Please accept our apologies for any difficulty during check-in. This is not a typical experience, and we'll speak with the person concerned. If you're in the area again, we'd be grateful for the chance to offer you a more hospitable experience.
You would get much better ratings if you didn't charge so much for pets.Report
Great hotel big rooms great service at front desk restaurant was good bed was softReportRe: Great hotel big rooms gre ... Holiday Inn Knoxville West- Cedar Bluff Rd replied on Friday, December 17th 2021Dear Darrell, From our spacious accommodations to our cozy beds, we're happy to hear you were pleased with your stay at Holiday Inn Knoxville West - Cedar Bluff Rd. Many thanks for the kind words, and please make plans for another visit soon.
Armando Almendarez opted not to leave a text review of Holiday Inn Knoxville West- Cedar Bluff RdReport
walter schwartz opted not to leave a text review of Holiday Inn Knoxville West- Cedar Bluff RdReport
We like this hotel. Location is great, pet friendly, and staff are extremely nice!Report
Relax and enjoy the comforts and full array of amenities at Holiday Inn® Knoxville - West at Cedar Bluff. Our hotel location in West Knoxville TN has easy access to I-40 & I-75 so you're just minutes from the University of Tennessee downtown Knoxville and the area's best shopping and dining districts.
With our West Knoxville hotel's unrivaled location guests can explore numerous shopping options. The Great Smoky Mountains National Park Pigeon Forge and Gatlinburg are less than an hour away. But an indoor/outdoor saline pool makes us the ultimate 'staycation' lodging choice.
No other hotels in West Knoxville TN offer amenities like our state of the art Fitness Center and gift shop with local memorabilia. Our on-site Cafe Restaurant offers great options and Gibby's Dining and Drinks offers a cutting edge menu while enjoying music or the game on our big screen TVs.