Hilton Head Marriott Resort and Spa

The worst. Rooms have not been cleaned well. If you want daily cleaning you pay extra or only cleaning is done every 3 days. In addition to the "all inclusive" rate for your room, you are charged an additional $25.00 per day for the amenities, even if you don't use them. Minimum coffee in room and the creamers were old and spoiled. No night manager on duty and staff was unresponsive to several guests. All the outside beach chairs, cabanas, loungers cost extra blue Cabana's Re $150.00 a day. You are better off renting a beach condominium or less expensive hotel and walking to beach as most of the beaches are public. Marriott is awful.

Re: The worst. Rooms have not ... Hilton Head Marriott Resort and Spa replied on Friday, June 11th 2021

Dear Moran, Thank you for choosing to stay with us. We were sorry to read that we did not meet your expectations. We will share your comments with appropriate individuals, and we would appreciate you giving us another opportunity to welcome you back on a future visit to the area. Thank you, Mark Cortes Assistant Front Office Manager

Went for a half day at the spa. I entered a broken down human, and came out refreshed and relaxed. Thank you. Personally, I love the off season. It makes the much needed relaxation all the better.

Re: Went for a half day at th ... Hilton Head Marriott Resort and Spa replied on Saturday, December 18th 2021

Dear Russ, We are glad to know that you continue to love your time with us at Marriott Hilton Head Resort & Spa. It was a pleasure knowing you had a very relaxing experience with us and we helped you rejuvenate. We can't wait to provide you with another exceptional visit. Thank you, Mark Cortes Assistant Front Office Manager

We checked into room 716 for our 10th anniversary getaway. The first time in Hilton Head Island and the room had an awesome view of the ocean but then later that evening found the room was infested with small roaches. We called The front desk and the clerk asked if we wanted them to come and spray. Really??? She then asked if we wanted to change rooms. We were so disgusted that she acted like it was a normal thing that the room had roaches and was not apologetic at all that our first experience at their hotel was that we were greeted with roaches so we decided to leave. I will not recommend this hotel to anyone. They need to invest in a complete renovation.

Re: We checked into room 716 ... Hilton Head Marriott Resort and Spa replied on Saturday, December 18th 2021

Dear Kathie, We are disheartened to know that you left earlier than expected. We sincerely apologize for the issues you had with your room during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis, and we will address this with them to ensure a better guest experience moving forward. We are very grateful for your patience, and we hope you will allow us to serve you in the future to regain your trust. Thank you, Mark Cortes Assistant Front Office Manager

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I've stayed at other Marriott Resorts at comparable prices & this hotel simply fell below the standard. WAY below. To begin, the main lobby smelled of bleach every time we walked in from outside. While I appreciated the idea that it was sanitized, a deodorizer would have made the entrance much more welcoming. Also, the furniture & fixtures in the lobby was run down. Major scratches on the wooden (not sure it was even real wood honestly) & rust was readily visible. The paint was peeling & the outside of the elevators & vents looked like they had been rusting since 1988. Definitely not what I expected for what was paid. The elevators moved pretty fast so that was good. Stepping out of the elevators on our room floor was like stepping out of a time machine. Im guessing we went back to 1989… We we're on the 9th floor. The carpet was terrible & the hallway gave a musty aroma. Much like the main lobby, the walls looked like they hadn't been painted in at least 20 years & the rust on the vents were readily apparent. It was so disappointing. It got worse though. Walking into the room was the most anticlimactic experience I had ever had in a hotel. Rusted vents, old carpet, furniture from the early 90's & a bathroom that was barely clean. It wasn't disgustingly nasty but it was far from pristine. Clearly, dated. The tile was cheap, you basically had to step into the shower to turn the water on (worst configuration ever) and there was scum buildup around the door stopper. NEVER AGAIN!

Re: I've stayed at other Marr ... Hilton Head Marriott Resort and Spa replied on Friday, December 3rd 2021

Dear Zedrick, We appreciate your loyalty to our hotels, and we apologize for not providing the stay you deserve. We understand your comments regarding our guest rooms and lobby, and your notes will be considered as we plan for future updates and for freshening up our facilities. We are grateful for the feedback and hope we have the opportunity of serving you again. Thank you, Mark Cortes Assistant Front Office Manager

Rooms need tlc, heater in room didn't work.

Re: Rooms need tlc, heater in ... Hilton Head Marriott Resort and Spa replied on Tuesday, November 30th 2021

Dear Mike, Thank you for the honest review regarding your stay with us. We apologize for the issues with the heater in your room, and we will have our engineering team address this issue immediately. We also understand your comments regarding the need to update, and your notes will be considered as we plan for future updates and for freshening up our facilities. We are grateful for the feedback and hope we have the opportunity of serving you again. Thank you, Mark Cortes Assistant Front Office Manager

This is my second time staying here. I received my comp upgrade to ocean view with a balcony. The kids had a blast with the indoor pool. Every evening they play a movie for the kids on a huge screen. The weather was beautiful on Thanksgiving the kids were able to play on the beach. This is the season to go to catch the best rates. Otherwise it's high. It's a lovely resort. 2 outdoor pools huge deck and outside bar.

Re: This is my second time st ... Hilton Head Marriott Resort and Spa replied on Sunday, November 28th 2021

Dear Mere, We are delighted to read this was your second stay with us. That's the highest praise we could ever receive from you. We are pleased you and your family had a memorable stay and enjoyed our accommodations and amenities. We appreciate your generous feedback and look forward to hosting you again at Marriott Hilton Head Resort & Spa. Thank you, Mark Cortes Assistant Front Office Manager

A typical Marriott. Adding some photos of the little details that don't come out on the hotel's website.

Re: A typical Marriott. Addin ... Hilton Head Marriott Resort and Spa replied on Friday, November 26th 2021

Dear Tim, Thank you for the review of our hotel. Our goal is to provide an enjoyable experience for all our guests; therefore, we apologize for letting you down. We hope you will consider giving us another opportunity so we can show you the outstanding hospitality for which we are known. Thank you, Mark Cortes Assistant Front Office Manager