Elite Carpet Care

One star for this outfit. They did show up on time that is the star I am willing to give.As soon as the technician showed up, he told me that I owed a "out of service area" surcharge, which I didn't.

One star for this outfit. They did show up on time that is the star I am willing to give.As soon as the technician showed up, he told me that I owed a "out of service area" surcharge, which I didn't.

A few issues: 1: When the appointment was made, it was made for 8:00am. They arrived at 9:30am. Person claimed that they never start before 9am and would not have told me 8 (I documented it and verified before I hung up with him). 2: I gave him the room/hallway count and square footage of the house and received a quote of $130 for cleaning the carpets. When Elite Carpet Care showed up, they changed it to $150. When asked about the price change, I was asked if I wanted the carpets cleaned or not. Bait and switch tactics don't work well for a business. Thought they'd realize that after "20 years of experience". I gave the review 2 stars instead of one due to the fact that the job was done (the carpets were clean I guess). We moved out that day so I can't comment more on the work done. I would NOT recommend this company to a friend.

A few issues: 1: When the appointment was made, it was made for 8:00am. They arrived at 9:30am. Person claimed that they never start before 9am and would not have told me 8 (I documented it and verified before I hung up with him). 2: I gave him the room/hallway count and square footage of the house and received a quote of $130 for cleaning the carpets. When Elite Carpet Care showed up, they changed it to $150. When asked about the price change, I was asked if I wanted the carpets cleaned or not. Bait and switch tactics don't work well for a business. Thought they'd realize that after "20 years of experience". I gave the review 2 stars instead of one due to the fact that the job was done (the carpets were clean I guess). We moved out that day so I can't comment more on the work done. I would NOT recommend this company to a friend.