Holiday Inn Express Rochester - University Area

Everything was good with this hotel but the rooms are very tired and well worn. (Broken frames on mirrors/sagging bed/furniture worn - stayed in a king) But it was clean.

The staff was extremely friendly and nice, however the bed was so uncomfortable it was hard to get rest!

Room clean,front desk staff friendly and helpful. I did have some oain meds taken from room that I accidentally left with ot h er meds while out for the day. My own fault for forgetting them

Staff was over the top nice. Helpful and engaging. Rooms and lobby were clean.

This hotel appears modern and fresh in images. The outside is updated. However, the inside is old and worn. The furniture is old and dated. The carpet in room was newer but stained. The bathroom had so much caulk around tub, toilet and floor it was old and dirty. The ac/heat vent was filthy with dust and debris.
I could not stop sneezing!

Hotel is clean, quiet, has very friendly staff & good breakfast buffet. The only complaint is that I reserved a room with two queen size beds but the beds in the room were doubles, not queens.

The front desk ladies are just the best. So kind and loving. Always feel like a home with them

Everything was great. People in next room were very noisy.
Breakfast was ok. Items were not available.

One night stay. First time at this hotel. Clean, comfortable. Good breakfast. Exceeded expectations.