Holiday Inn Express Las Cruces

Randall Joy opted not to leave a text review of Holiday Inn Express Las Cruces

Room was dirty when we arrived. I called the front desk to ask for another room and there wasn't any so they said they would send a cleaner to address the issues I had explained were unacceptable. The cleaner did not really address all of the concerns.
upon arrival I had noticed the floor had not been vacuumed and over my week long stay it never was addressed. My partner stepped on a staple in the middle of the room after the cleaner had come back to address the lack of clean floors. Hair was on the bathroom counter, sink, toilet, and in the shower. Ultimately I ended up taking cleaning products off the cart and cleaning the room myself. I was extremely disappointed in the cleanliness and attention to detail.
Furthermore, the in-room jacuzzi tub had an extremely loud motor and the jets produced no real pressure for the deafening sound it was creating.

Cltoin Man opted not to leave a text review of Holiday Inn Express Las Cruces

Blake Owens opted not to leave a text review of Holiday Inn Express Las Cruces

Room was clean, staff is friendly and breakfast was good.

This was a great place to stay w/very clean accommodations

Very Disappointed. Stayed on the 2nd floor. Hall Carpet was dirty had many bubbles, and a rippling effect. Room carpet was filthy. Bathroom was less to be desired. The only thing decent was the sheets and pillows. No room service available and they ran out of clean towels. Hotel needs to be remodeled desperately.

I really want to write a good review but I can't. I was an employees of HIE while in college and this place is not up to code. The carpet is worn and dirty. The walls are damaged and also dirty. I suggest painting the rooms.

The pool experience was awful. It was hard to enjoy the pool and hot tub with staring at bloody band-aides. So gross!

We received two letters under our door stating that they were short staffed so we didn't get our room cleaned for our three day stay. We asked the front desk to have someone dump trashes and bring clean towels. So with that being said the staff was super friendly and very helpful. The breakfast was great and so were the two ladies working. That whole area was super clean and tidy.

Like I said I want to leave a good review but there are some things that need to be addressed. Please clean the rooms better, upkeep the walls and carpet, and maintain the pool area so that is clean.

Great stay. Will be back