Keyprime Roofing & Remodeling

Project: Full new roof including x2 skylights, all new siding including asbestos removal, all new gutters, and aluminum wrap on windows and doors.

Keyprime is an excellent company to work with. My adventure with them began with Justin coming to our house and doing a thorough roof inspection for FREE. He promised he would work with our insurance company and he delivered on that promise. He even came out with our insurance adjuster to make sure they didn't miss any of the hail damage. Justin didn't stop there, he was available at every hiccup the insurance company tried to throw at us. His abundance of knowledge on roofing and siding truly made the difference between getting our project covered. Once the project was started, it went very quickly. William was great about letting me know when people would be at the house and what to expect. He was always available for my questions and replied quickly. He also made sure everything was completed to his high standards. Alex was also fantastic being hands on to oversee the whole project. He did a great job relaying any questions or concerns I had to the contractors and to William. When the project was completed Heidi was very helpful in getting the various insurance and personal checks sorted out. She went out of her way to make sure I had an itemized invoice that made sense to me. Heidi even came by to pick up checks so I didn't have to deal with mailing anything.

Keyprime is made up of an excellent team. Happy to say we have the best looking house on the block! I would recommend their services to everyone!

Keyprime worked diligently with our insurance company over a period of months to obtain proceeds for our roof damage. I doubt any other company would have done the same. We had worked with them in the past to side our house and knew we wanted them to do our roof and skylight.

William and his team are absolutely great to work with. The team conducts themselves very professionally and they prompt in providing price estimates for their work. The gutter and roofing projects turned out fantastic and we will definitely utilize their services again for future projects.

My gutter install unexpectedly required special modification. Keyprime did the extra work, and did not charge me. Very professional and courteous. Very satisfied : ))

Long but worth the read if you're researching or on the fence. TLDR: Go with Keyprime.

Right after the conclusion of a major interior remodel it was time to address our exterior and an area of our interior that sustained storm and water damage.
The interior remodel (not done by Keyprime) was very stressful and frustrating. We learned for some, a "schedule" does not apply. There were several blown deadlines, no shows, incorrect materials due to communication gaps or no communication at all, lost documentation, etc. Apparently this can be par for the course or so we were told.

After taking a moment to recover we pressed on and did some research for who could help with the exterior and saw that Keyprime had a very good looking reputation. They were not the only organization with a good online appearance and they were one of four organizations we interacted with.
We decided to go with them and we are delighted to report, our experience was the exact opposite of what we had just endured.
Steve made a great first impression and was able present us with our options and formulate a plan and timeline for our exterior as well as the interior.
William, owner and PM for Keyprime executed upon and shepherded the plan to completion through every phase. We could not ask for better communication and professionalism.
We had exterior siding and our roof and downspouts replaced along with an exterior door installation.
After digging into the interior water damage we had to have our entire bay area window replaced and had our wall and ceiling patched, textured and painted in one of our rooms.
Keyprime did excellent work and really cared about making sure we were happy, always encouraging us to let them know about things we felt needed to be tweaked or adjusted. Not once were we made to feel like we were being a nuisance.
Those who William sent to do the work were very good at what they did and pleasant to interact with. We were especially impressed with how well they cleaned up the debris (including nails and screws) outside as well as inside our home when finished.
Last but not least, Keyprime was able to work with our insurance company to make sure there were no surprises left for us to pay for.
I highly recommend Keyprime. After going through major interior remodel which was so stressful, it was a breath of fresh air having the opposite experience and more with William and his folks at Keyprime.

Keyprime did very good job installed my gutter and gutter covers and thank you so much for that.

Re: Keyprime did very good jo ... Keyprime Roofing & Remodeling replied on Wednesday, November 10th 2021

It was our pleasure working on your home Jen. Thank you again for your business.

Shane and everyone at Key Prime is great!

Re: Shane and everyone at Key ... Keyprime Roofing & Remodeling replied on Wednesday, November 10th 2021

Greta, thank you very for taking the time leaving us a review. We really do thank you for your business.

Keyprime did excellent work with our small re-siding project. Made the whole process go smoothly with helpful, clear planning.

Re: Keyprime did excellent wo ... Keyprime Roofing & Remodeling replied on Wednesday, November 10th 2021

Thank you Daniel for taking the time and letting us know how we did. We really do appreciate your continuing business.

We had keyprime roofing out and Pat noticed we had exposed nails, he came back with in a hour and caulked them for me free of charge
Will use Keyprime when I am need of service in future

Ira Hackner opted not to leave a text review of Keyprime Roofing & Remodeling