Holiday Inn Hotel & Suites St. Cloud

Horrible employees, Horrible experience in restaurant and bad food

Remodel is amazing

Had a meeting renovation going on nice place

We had a plugged toilet our entire stay. Front desk was noticed and no one came to fix. Thank goodness we had two rooms and utilized the bathroom across the hall.

Positive: The people at the front desk and all the other staff were great and they were professional, efficient and extremely out-going and helpful. Negative: No

Big hotel near food and shopping

We spent the weekend here with our kiddos. There is alot of stuff to do to keep them busy. This is super nice seeing we didnt even have to leave the hotel to have fun. The pools were a bit on the cold side and would of been more fun if a tad warmer. The one hot tub that was open do to construction was nice and hot. The first night the hot tub was nice and clean. The second night it was nasty and dirty. This was mostly due to kids eating food in the hot tub. Our only really big complaint was the lack of supervision on kids. Multiple times in the hot tub there was little kids with no adults that slipped or went under the water that we had to pull up or they would of drowned. We let stuff at the front desk know but they did not seem to care much. Besides the one big issue it was a fun place to go and we will be come back.

Nice place. Updated rooms. Under construction but nice.

Hotel under construction, many of the normal amenities are not available and yet their prices are very high. Communication from staff is extremely poor. I would not recommend.

The staff was friendly and helpful but I thought it did not look professional when the evening/night staff was not in a uniform.
The SpongeBob Tshirt and jeans was very unprofessional, you could not tell if that person was a guest or staff.
The morning/day staff were nicely dressed and you could tell that they worked there.