Holiday Inn Express Grand Rapids - South hotel in Grand Rapids MI
Hotel rooms in Grand Rapids ,MI
Based on 10 Reviews
Add ReviewC Drews opted not to leave a text review of Holiday Inn Express Grand Rapids - SouthReport
I have 106 nights on the road this year. I really enjoyed staying at this hotel. It is down a quiet service drive with great access to the highways. Very polite and helpful staff. This is a great place to stay.Report
Our room was spacious with a king sized bed and separate entry area with a sofa and dining table. Comfortable and cleanReport
room and bed. Bathroom was clean and shower had very hot water which we appreciated. Pool area was helpful, warm, and a nice fun place to swim with the kids. There are extras like a slide and water squirters and buckets which fill and spill that kids can go underneath. Front desk staff was kind, helpful, and efficient. We loved looking at the salt water fish tank near the front desk of the hotel.
Upon arrival, I was greeted with an inexperienced and unprofessional staff. Room's and common areas are dirty. When walking into our "executive" room, we noticed the refrigerator, covered in dust, was pulled out from underneath the counter top. This exposed lots of trash and dirt that was stuffed behind the refrigerator. On top of that, the refrigerator was leaking fluid onto the tile and garbage-lined floor from underneath the unit. Carpet has stains, and overall the hotel feels as if it's not well taken care of. Unlike as described, the hotel does not have a restaurant nor serve breakfast. The front desk staff so-kindly point out that they are short staffed due to "covid", and offered no accommodation for the lack of service. $150 for a dingy, poorly-staffed hotel right next to the freeway in the middle of nowhere Michigan, with none of the services that are advertised actually offered is not exactly a great deal. Skip this Hotel, and book a cheaper, nicer option elsewhere.Report
Hotel was not what I expected condition and cleanliness and the staff as very rude they charged me twice for one stay and refuse to return the extra money that was charged! Stay away from this hotel!!!???Report
Purposely went to this hotel so our son could play in the splash pad pool area. We went down to find the water was a brownish color. The walls and ledge of the pool and splash pad were stained brown. I went in the hot tub for about 60 seconds because the bottom had so much dirt in it and there were bugs floating in it. We made the best of our time and decided to just go back to our room and stay in there. The pullout coach didn't have any sheets, blankets or pillows for it so we couldn't even use it. The carpet was horribly stained. Found tape all over the ceiling and wall from someone hanging decorations or something. And that's not even the worst part...... at around 11pm a cockroach crawled across the nightstand... yuck. We went and told the front desk and they basically explained that bugs are an issue they have been dealing with and they are doing their best to figure it out.... that's it... that's all you have to say????Report
We will never go back to this hotel. Never recommend it to even a homeless person. Absolutely disgusting and we didn't even get a refund or offer of a discount.
Very nice hotel, affordable price, water park for children and adults is a blast.Report
If I could give less than 1 star I would. We booked this hotel through a 3rd party. At check in our card was taken for incidentals and the hotel charged our card twice for the 3 nights we stayed that we had already paid for through the 3rd party. When we called to figure this out the manager was very rude and defensive and unwilling to help us and told us that it was our problem. This place is a fraud, do not stay!Report
Noisy company across the street, but you can't do anything about that. Stay was good. Disappointed the restaurant was closed but understandable due to COVID.Report
The GM decide to call me and threaten me about me not paying for the room. I am taken back about when I asked to speak to the owner of their IHG she denied and cussed me out for putting her job in jeopardy. The staff wasn't professional at all, I wont be back. Spoke with the CEO about Keith Barr about this, and he's not happy one bit. I still have seen the refund of my whole stay yet, they overcharged me and still wont give me my money back.Report
Guests Wowed by Grand Rapids Hotel's FacilitiesWelcome to the always-accommodating Holiday Inn Express® Grand Rapids - South hotel a number-one stop for business and leisure travel in Grand Rapids. The hotel's remarkable facilities from state-of-the-art meeting space to the Little Dip indoor splash pad combine an ideal location and proximity to downtown in a way that's sure to provide an unforgettable experience.Corporate travelers seeking hotels in Grand Rapids MI prefer this great location right off US-131 at the M-6 interchange with easy access to major area corporations. The hotel's modern banquet conference and meeting space make our facility an ideal venue for your next corporate or social event. Ask about special overnight room rates when having meetings at Crossroads Conference Center adjacent to the hotel.Families and vacationers can have the time of their lives when they stay with us. For starters we are just one of a few Grand Rapids Michigan hotels with an indoor splash pad. Guests can also explore local attractions like the Grand Rapids Art Museum the world's first LEED Gold-certified museum.Guests can take advantage of free wired and wireless Internet access. Take a ride down the pool areas mini slides play in the zero depth toddler area or spin around in the Vortex pool. Reserve today and see for yourself how this Grand Rapids hotel is revolutionizing modern travel for guests who want to "Stay Smart."