Holiday Inn Express Twin Falls

The only thing good at this hotel was the person working at the front desk that checked us in, after that it was terrible! Our room was on the 3rd floor and was in serious need of an update. The curtains were shredded, there were holes in the lampshade and the couch had ripped, mismatched cushions.
There as apparently a wrestling tournament in town so the hotel was filled with loud teenagers running, jumping and screaming thru the halls, we called the front desk to have them do something but they never did even after repeated attempts of people trying to get into our room by mistake.
the breakfast area was completely inaccessible due to so many teens and their equipment everywhere.
Not a great stay at all, as a rewards member we were highly dissatisfied

Re: The only thing good at th ... Holiday Inn Express Twin Falls replied on Wednesday, December 22nd 2021

We are sorry to hear that you did not enjoy your room. We are planning a full renovation in the next few months and will be replacing all of our furniture.

Sheldon Jordet opted not to leave a text review of Holiday Inn Express Twin Falls

Thomas Graspo opted not to leave a text review of Holiday Inn Express Twin Falls

Hot tub wasn't working (actually neither hot tub in both Holiday Inns in town didn't work). Only 2 sets of towels in bathroom. So if you have more than 2 people traveling with you, ask for more towels. Matresses were NOT good quality.

Rooms were squeaky clean and staff were pleasant and helpful.

Re: Hot tub wasn't working (a ... Holiday Inn Express Twin Falls replied on Friday, December 3rd 2021

Thank you for taking the time to review our hotel. We anticipate the hot tub piece being installed today. Yay!

The room was comfortable, clean, and modern. The checkout time was 12 which is convenient since I have little kids who got to go swimming in the morning! The swimming pool was indoors and heated which was great.

Re: The room was comfortable, ... Holiday Inn Express Twin Falls replied on Tuesday, December 14th 2021

We are so pleased to hear that you and your family enjoyed your stay with us

Kevin Petersen opted not to leave a text review of Holiday Inn Express Twin Falls

I enjoyed my stay. It was very nice and not far from restaurants and gas stations

Friendly staff, clean rooms, quiet environment, good value. I've stay several times and will continue to utilize this hotel for the foreseeable future. Keep up all your efforts it makes it nice to know you what you are getting before you even get there!

Staff was friendly, Breakfast was great! A comfortable stay with breakfast ready when we wanted to leave early in the am. It was ready, exactly when they told us it would be ready!