Hulopo'E Court

Daniel G opted not to leave a text review of Four Seasons Resort Lanai: One Forty

Never did I think this property would capture me as much as it did. My family and I truly wanted to cancel our flights back home and just extend our stay. This property is a hidden paradise since it offers so much everywhere you go. I loved that all our itineraries were perfectly coordinated by Four Seasons staff. Anywhere we went we just had to show up and enjoy our next activity. While staying at the property I absolutely loved the cristal clear perfect beach few minutes walk from our room. I was able to both enjoy the white sand with our set up beach chairs and also snorkel and dive a little few steps away. I probably don't have enough room in this review to explain how much we loved staying here .. but I hope a few of my pictures can.

Re: Never did I think this pr ... Hulopo'E Court replied on Tuesday, December 14th 2021

Mahalo Laura!

Just came back from a long trip to multiple Hawaiian islands. This is a tough review to write, because there are some things about this resort that are nice-to-really-nice. The food is great for resort food. The sunset cruise was great -- the boat was one of the nicest boats I've ever been on -- but that's a separate company that the Four Seasons merely contracts out with. A pod of dolphins was playing in the bay every day. The beach service was very competent. All the staff were very friendly. However, there were many problems. The resort was very clearly 20-30% understaffed. Lines tended to be long in the café; table service was sluggish; glasses and plate ware were routinely left for hours in public seating areas; the restrooms in the pool area were only cleaned once/day. Wi-Fi was poor and required you to constantly re-log-in. In-room entertainment was poor and allowed no streaming services even if you brought your own box to connect to the monitor. Gym policy was that you had to show your vaccination card and exchange your driver's license for a gym key every time you used the gym (even though you already presented both when you checked in). They said this was so you didn't lend your gym card to others (in a small resort on a largely unpopulated island??). But even so, why not station an attendant outside the gym so guests don't have to walk all the way to the front desk and back in their gym clothes before and after every workout? The answer to this question, like so many others at this resort, is that they just don't seem to try very hard to be excellent. They're satisfied with ok-to-pretty-good. And that would absolutely warrant a 3-star review (maybe even 4 because of the food) except for one more thing: the price. $2000-2500 per night for a very ordinary room is extremely overpriced relative to better resorts on neighboring islands (some of which we also stayed at on this trip). Other resorts charge $1000-1350 per night for a better room and a better overall experience. We learned afterwards that Four Seasons had increased all room rates by over 100% as they re-opened after COVID. I guess the Four Seasons thinks they can do this, at least in Lanai (I didn't check prices at other Four Seasons properties), because of the Four Seasons brand and to increase profit after the COVID downturn. Problem with that is: it's not the guests' job to increase Four Seasons' profit margin, the reduced staff has made the experience noticeably worse, and other resorts haven't all just summarily doubled their prices. In sum: run, don't walk, away from the Four Seasons Lanai until they fix these problems. Stay, instead, at any of Hawaii's many other incredible resorts that don't treat guests like cash cows to be used and abused.

The Four Seasons beach resort was amazing! The decor and art in the hotel are beautiful, the rooms are outfitted with incredible technology and high end furnishings, and the service was outstanding. The food was delicious and we felt reasonably priced. Our favorite places to eat were the restaurant one-forty and nobu at sensei (the sister property). The pool food was also absolutely fantastic, heathy and fresh! I can't recommend this hotel enough if you need a relaxing vacation and a place to recharge! With that said, we also engaged in a variety of activities such as tennis, golf, a jeep tour, and hiking so there is plenty to do. The overall warmth and friendliness of the people put this place over the top for us! Thank you four seasons! We will be back!

Re: The Four Seasons beach re ... Hulopo'E Court replied on Wednesday, December 15th 2021

Thank you Elizabeth!

Griffin Tischler opted not to leave a text review of Four Seasons Resort Lanai: One Forty

Kala Ishimine opted not to leave a text review of Four Seasons Resort Lanai: One Forty

Got a c coffee and scones

EM opted not to leave a text review of Four Seasons Resort Lanai: One Forty

Manuel Morillo opted not to leave a text review of Four Seasons Resort Lanai: One Forty

If you are looking for a tropical and quiet place to stay. Come to this place