Michelle's International Learning House

"For years my daughter attended Michelle’s International Learning House. Recently I had to withdraw her for medical reasons. I had a lengthy conversation with the Director Cara about the reason for my decision and how much my daughter would miss everyone. Now at no point during our conversation was it mentioned to me (even as a reminder as I signed a contract) that I would be charged 400 for withdrawing my child without giving two weeks notice. Next afternoon (literally) I receive a call from a debt collector stating that I owe Michelle’s house $680.00. Now imagine my surprise as they have my card on file and debit my account weekly, I NEVER default on my child’s weekly tuition. I call the office immediately and all of a sudden Cara advises that she’ll email me my statement. Now as a parent u have my card on file you debit my account every week at what point would you have considered it necessary to let me know I have outstanding charges that’s been there since March. Upon receipt of the statement I had 280 outstanding for two weeks in March ( I get notified of this innAugust) when there was a significant spike in COVID-19 cases Broward was under shelter in place and 400 for lack of providing two weeks notice. Now in this current atmosphere what makes me Livid is that you gave my information to a debt collector before u even advised me of the debt. I’m so incredibly disappointed in how our relationship ended and would never recommend anyone use the services of Michelle’s house. Completely and utterly disrespectful and in this current economic climate I am aware you’re operating a business but at least do so tactfully."