Interpreters and Translators, Inc.

This was my first time requesting an interpreter and I was a bit nervous. I was impressed with how easy it was. The woman who answered my phone was helpful and reassuring. She helped me book an interpreter without a problem at a short notice. I was pleasantly surprised with the variety of languages this company offers. I would strongly recommend this company to anyone looking for an interpreter.

Re: This was my first time re ... Interpreters and Translators, Inc. replied on Friday, October 22nd 2021

Thanks for the kind words, Lisa! We are glad we were able to make your job a little easier and happy to hear everything went smoothly!

iTi communicates well, has good pricing, and always responds to requests promptly

Re: iTi communicates well, ha ... Interpreters and Translators, Inc. replied on Friday, October 22nd 2021

Thank you, Stacy!

As a bilingual Thai-English speaker, I previously complained and warned this company about two of their "Thai" interpreters not actually speaking Thai as they had contracted them out to organizations assisting a Thai friend of mine, and twice I was told how seriously the company takes it. However, my own daughter who was recently adopted from Thailand, was being evaluated for something related to school and I could not be her interpreter, and twice this company offered both of these Laos men, who have no formal training in Thai and don't actually speak Thai. Thankfully, we caught it the first time and didn't waste our time, but the second time we didn't catch it until we were face to face with the interpreter and heard him speak because the evaluator had been promised a native Thai speaker. My daughter's name is basic as basic can be for Thais, and the man couldn't even pronounce it, meanwhile my daughter couldn't understand his basic introductions. The company charges $85/hour + cost of transportation in most cases for Thai interpreters, and this is the kind of service they provide.

Their assessment test of potential interpreters' language proficiency previously involved the individual listening to English and interpreting it into the other language, and then listening to themselves and interpreting it back into English, with no proven native speakers of that language listening, and clearly this is not fault proof for more unique languages where no one actually confirms accuracy in the non-English language vs the potential interpreter just understanding themselves.

Nicole opted not to leave a text review of Interpreters and Translators, Inc.

ITI is great!!! Have contacted them several times (weekly) over the past few years for interpreting services on behalf of the school district where I work. They are quick, responsive, communicative, professional and always willing to service our sometimes unique requests. Any problems (which are rare) have been taken care of immediately and graciously. No hesitation in recommending ITI.

Re: ITI is great!!! Have cont ... Interpreters and Translators, Inc. replied on Tuesday, May 25th 2021

Thanks, Karen! This makes us smile!?

Quick replies to requests and excellent customer service!

Re: Quick replies to requests ... Interpreters and Translators, Inc. replied on Tuesday, May 25th 2021

Thanks, Fallon. We are glad you had a great experience!

Rajesh Tedla opted not to leave a text review of Interpreters and Translators, Inc.

I've worked with ITI for years and they have always done the job perfectly and without issue. Reasonable prices, great staff, and fantastic customer service are all part of the deal.

Re: I've worked with ITI for ... Interpreters and Translators, Inc. replied on Saturday, February 20th 2021

Thank you so much for taking time to leave us a review, Bob! We appreciate it and love hearing that you have been consistently happy with our services.

Unreliable and disappointing. I got my birth certificate translated because I needed it for official paperwork for USCIS. I had to review it several times and I had to correct mistakes on my own. Luckily I know both English and Spanish and I catched the mistakes, but otherwise the document wouldn't have been approved. Don't trust this place for official documents, you might put yourself at risk.

Re: Unreliable and disappoint ... Interpreters and Translators, Inc. replied on Friday, September 4th 2020

Dear Sara, Thank you for taking the time to leave us a review. We are sad to learn that the project we completed for the person who requested it on your behalf 9 months ago was not to your satisfaction. We wish we had the opportunity to hear your feedback at time of service, as we do stand behind the quality of service and the professionalism of our staff. With handwritten documents, sometimes additional clarification might be needed if the text is illegible, like it was in your case. However, we are always happy to make revisions to the satisfaction of our clients. We did accommodate the request to change grammatically correct translations into a preferred translation for your project as well, so we are surprised to hear about your dissatisfaction. iTi is a client centric company and we always put our clients' satisfaction first. Please, contact our office at [email protected] to discuss what part of your project you were not satisfied with and we would gladly accommodate any changes you need. Note: This response has been edited per the commenter's request to remove specifics of the project we executed. We keep meticulous notes on all projects we work on.

Excellent Staff!!

Re: Excellent Staff!! ... Interpreters and Translators, Inc. replied on Friday, July 24th 2020

Thank you, Anna! We are glad we could assist you! Please let us know if you need further assistance in the future and stay safe!