The Westside Group, Inc.

Quick to respond to messages, for sure! But, I emailed about a noise complaint (nothing wrong with the grounds crew doing their jobs and noise form work in general, but nights owl workers need day sleep, correct!) and I didn't really feel the sincerity in the office's apology, nor did the office folks make any suggestions to make up for the complaint/that a resident felt upset. And when I made a gentle suggestion to "Please message thread the residents ahead before any crew work comes (so we can plan around the noise/activity etc.)",
I got a more unhelpful, "Yes we usually do that" and that was it.

Re: Quick to respond to messa ... The Westside Group, Inc. replied on Thursday, September 2nd 2021

We are very sorry Jilliane. Tree companies are still very backed up on their removal services from last winter's storm. We approved this tree removal job several weeks ago and told them to fit us in as soon as their schedule allowed. We will try to give a better notice next time there is any major work happening on the property. Thank you for expressing your concerns.

I have lived at the Diplomat in West Campus for 3 years and I very much enjoyed my time there. The management was always very responsive and maintenance was too. The apartments themselves are well taken care of and for West Campus you get such a great deal on such a charming apartment. The only issue I had was that amenities were a little out dated but management said they would be renovating the complex over the summer so that issue is solved! Also its very quiet even though we face a main street! Given the circumstances of the last year I also want to mention that management was very accommodating to my financial situation. Overall, this complex and management are truly gems in West Campus. If I hadn't put off releasing I would be living here again. :)

Re: I have lived at the Diplo ... The Westside Group, Inc. replied on Wednesday, May 26th 2021

Hi Angelica, Thank you for the review, and glad to hear about your experience living with us. We keep on improving our service and upgrading our facilities despite this challenging time in the market. Best of wishes to your future.

Decent price. No major concerns. Responsive management and convenient location at the Rio Grande site.

Re: Decent price. No major co ... The Westside Group, Inc. replied on Thursday, December 17th 2020

Hi Ken. Thank you for the nice words, and glad to know you're pleased living in our apartment community.

Lived at Hyde Park Court when I was senior at UT. Cozy property with responsive maintenance. I found The Westside Group to be a very ethical company. The only things I regret are 1) Having to leave early b/c of the pandemic and 2) Not living at Hyde Park my junior year.

Re: Lived at Hyde Park Court ... The Westside Group, Inc. replied on Saturday, October 3rd 2020

Thank you so much for your kind words, Dinah. We really appreciate you taking the time out to share your experience with us. All the best in the future. Cheers, The Westside Group, Inc.

One of the best places to live in Austin, especially for the price. Highly recommend it here.

Re: One of the best places to ... The Westside Group, Inc. replied on Friday, September 13th 2019

Thank you so much for your kind words, Hays. We really appreciate you taking the time out to share your experience with us. Cheers, The Westside Group, Inc.

It was a fantastic 2+ years at this complex. No complaints whatsoever; and Chris, the manager, was responsive and went above and beyond for me.

Re: It was a fantastic 2+ yea ... The Westside Group, Inc. replied on Friday, March 13th 2020

Hi Kahron. Thank you for the 5-stars! We are delighted to have you as a resident at 6th Street West Apartments. Glad to know you appreciate all the efforts of our staff. We equally extend those to all of our residents. All the best in the future.

Vuemobi Media opted not to leave a text review of The Westside Group, Inc.

I moved out of my apartment on Rio Grande a few months ago, but am currently dealing with a nightmare landlord and was just reminiscing about the time I spent in an apartment managed by the Westside Group. They are far and beyond the best management company I've ever worked with - kind, respectful, honest, responsive. It was my first time living in an apartment where I did not feel like I had to constantly protect myself from being screwed by the management. Communication was A++, prices were fair, maintenance issues were always handled within 24 hrs, and they went above and beyond on multiple occasions to help me with issues that they had no obligation to deal with. Finally, they gave me back my deposit in full, which many landlords jump through hoops to avoid doing. I just think they're so great and hope others can experience the same!

Re: I moved out of my apartme ... The Westside Group, Inc. replied on Thursday, January 2nd 2020

Thank you so much for your kind words, Elena. We really appreciate you taking the time out to share your experience with us. Cheers, The Westside Group, Inc.

There once was an apartment in Hyde Park
That I rented online from a property shark
It was quite cheap
A wee place to sleep
And many a tale did it spark

There are many reasons why this place is so cheap
If we all got poisoned you wouldn't hear a peep
We lacked a protector
No carbon monoxide detector
So we all could have died in our sleep

In the Texas heat we were not placated
For cooling was choosing to be fumigated
The ac would blow
Cigarette smoke to and fro
As a non smoking apartment it's terribly rated

In the final weeks of my eleven month stay
It was hard to keep my emotions at bay
A ten day long gas leak!
No hot water all week!
Beyond thrilled to have gotten away

In this no tenants rights state I've felt caught
I can't can't count how many battles I've fought
But I won't go far--
I rate it three star
At eight seventy five per month I can be bought

- Reader's Notes: A Carbon Monoxide detector was installed pretty promptly, and although we experienced plenty of issues that colored the experience, the Westside group always worked to see them resolved.

Re: There once was an apartme ... The Westside Group, Inc. replied on Monday, September 30th 2019

Ben, that was a cute little poem you left. We have given you an opportunity to have you move to a completely different apartment complex after you were not satisfied with the first one you rented. Also, there was not a 10 day gas leak. Someone in a completely different building in which you lived in, accidentally left their stovetop burner on, and the gas company came and shut off the gas to the property because of it. In addition you were credited money back for the time without service, which we legally did not have to do. We would appreciate if you stated the correct facts before leaving a review or call our office to discuss it first. We do appreciate your time with us though and we wish you all the best in the future.

Finding an apartment for our son in Austin while he was on a summer internship was daunting. But everyone at Westside was so helpful and patient with us in the whole process. Thank you all (especially Alex and Chris). You made a major task seamless for us, and we appreciate that so much!

Re: Finding an apartment for ... The Westside Group, Inc. replied on Tuesday, September 3rd 2019

Thank you so much for your kind words, Robert. We really appreciate you taking the time out to share your experience with us. Cheers, The Westside Group, Inc.