Recovery For Addiction

Staff is always efficient, patient and polite.

This is a great UPS store. I've been so pleased at the level of service that I receive here. The employees greet me by name and are friendly and polite, something you really don't get all that much anymore. The yearly price for a mailbox is not very much, and I can pick up my mail 24/7. I do a lot of shopping online, and it's important for me to know that my packages are safely waiting when I get there. Worth every penny.

Re: This is a great UPS store ... Recovery For Addiction replied on Thursday, December 2nd 2021

Adam, thank you so much for the review! We really appreciate your feedback and your business over the years. Happy holidays to you and the family!!!

Jerome Walker opted not to leave a text review of Recovery For Addiction

I was highly satisfied with my service here. Even with the store being small the employees made sure to keep the line flowing and also keep their customers satisfied

Re: I was highly satisfied wi ... Recovery For Addiction replied on Thursday, December 2nd 2021

Hi Ericka, thank you so much for the five star review! We really appreciate your feedback and your business at our location. We hope you enjoy the rest of your week and have a wonderful holiday!

Worst experience. I went there because I am filing a VAWA case and needed the application that I fill out to request a copy of my abusive husband's birth certificate to be notarized before mailing it and the man flat out refuse to notarize the document saying that he was not allowed to notarize it unless my abusive husband is there with me even when I provide him with prove of the marriage and told him what I am doing was confidential and that my husband cannot know. He flat out refused to help. I suggest proper training to sensitize your staff to deal with different situations. If I could put zero stars I would.

Re: Worst experience. I went ... Recovery For Addiction replied on Sunday, November 7th 2021

Hi Kerene, thank you for your feedback. We are sorry to hear about your experience and hope we can provide a better encounter next time. If you can please call the store at 315-426-9675 and ask for the manager, I would like to better understand how we could of handled the situation differently and resolve this matter for you.

New owner has updated the hours and crew - added on Sundays - and everyone is helpful and friendly.

Great customer service.

Re: Great customer service. ... Recovery For Addiction replied on Friday, August 27th 2021

Thank you so much for your review! It was an absolute pleasure serving your needs. If you or anyone else you may know needs our services, our door is always open! 7 days a week now!

Was on hold for a half hour and change ended up hanging up. Actually went to store while I was still on hold. Two other associate looked clueless . Dude at register told me to drive my item where I t was going. Dude I don't need sarcasm or your opinion. Rude overall.

Re: Was on hold for a half ho ... Recovery For Addiction replied on Sunday, August 8th 2021

Hello Cam! Thank you for your feedback. We strive for 5 star service at our store and we sincerely apologize for not meeting your expectations. Please give us a call at 315-426-9675 and ask for the store manager. I would like to get a better understanding of what happened and how we could of handled it more efficiently for you.

Today there was a 50 year old woman who was the WORST. Demanded the poor girl working do the coping for her (it is self serve), argued over everything. Kept asking "why do you even work her". Seriously think of every worst customer, this woman was it. Other customers told her off, the clerk kept serving her with a smile. I do not know her name but give her credit and a raise. She definitely deserves it. That customer deserves a smacking.

The UPS store on Onondaga Boulevard was terrible! Apparently none of the UPS stores communicate with each other. When I asked to have the package shipped to the UPS store in Poughkeepsie, they asked me for the address! When I asked how my son would be notified that it had arrived at the store, the answer was "he can track it." Seems like notifying him would be part of the job that the people at UPS would do but I guess not. Then, when I called my son to verify that someone would be available to receive the package (it's wood and I don't want it left sitting out in the rain and possibly getting ruined)if I had it shipped to his home, the guy kept interrupting. If I could give this store less than 1 star, I would.