Naturescape

Linda Lampe opted not to leave a text review of Naturescape

My grass was not looking good after being treated and I was intending on going with another company. It was brown and had way too many weeds considering I was using a Lawn weed control company! If the service provider(Christopher Cope) had not stopped what he was doing to come talk to me and explain why the lawn was not looking good, I would have canceled with Naturescape. He even came out a month later on another service call to check to see how my lawn was looking and to offer advise. I will stay with Naturescape and Hopefully the other technicians can learn from his caring work attitude.

We have used Naturescape for 13 years. Our lawn always looks lush and healthy despite having neighbors whose dandelions blow around. Naturescape is responsive when there is any issue, and takes measures to correct. We wouldn’t keep them if the service lacked.

I'm still waiting for
a supervisor to call me about the poor service

We appreciate their communication, friendly workers and high quality of work. We highly recommend their company.

I’ve used their services for approximately 30 years - no problems that haven’t been resolved to date !

I had an infestation of weeds probably related to the dry conditions. I called Linda at the Muskego branch with my concerns. She addressed them immediately and within three days I had one of their professional applicators (Justin) out here taking care of the problem. Two weeks later he was back for my regularly scheduled application. Looks like problem solved.
Polite, courteous and professional service, top to bottom.
Thank you, Linda, Justin and NatureScape!
Mike

Called numerous times regarding weeds and it took many weeks for them to come out to treat in early summer. Clover is now all over the yard and it's been two weeks since calling. They appeared to care and stated they will be out day; actions speak louder than words. I will update this post as we progress through the rest of this year should service improve. Hoping not have to change service.

Not satisfied! Weeds continue to come up. Not a good look at all.

Brian, New Berlin
I hate to give a bad review but NatureScape has gone down hill. I have used this service for 16 years and I do not feel that they are living up to their printed slogan on the information sheet,“100% committed to Customer Satisfaction since 1986.” or “Satisfaction Completely Guaranteed”. They came out to do our lawn on 3-11-2022 at which time our lawn was full of snow so there was no way they could do my full yard. As Spring has arrived, I had to call because my yard was full of dandelions, they said they would come and do an early application. They ever came. So I called a week or two later, they said they were sorry. I was told they would come last Thursday for sure. So.. Thursday came and I saw a NatureScape truck in my neighborhood, so I drove over to see if he was coming to my house but he said he just doing mosquito spraying. He did however take my information and said he would call to make sure they would come. I called NatureScape to see what time they would be here and was told about noon. I called NatureScape back at 2:30 and was told they wouldn't be there today because they were not in my area but they would come next week. Again they never came. So another call was made and was told they are not coming back. They said I only paid for 1 application however I paid $334.00 for the full year. Again they said “Sorry” but they would look into it. I asked to talk to a boss or supervisor but they could only say they were sorry that no one could talk to me that someone would call me back at their convenience, but this took days for a response from them. I am finally done with NatureScape bad service. They are lazy on the phone, managers don't call back for days and will not give back my full refund for the year. I give them a ZERO. I really feel they are not living up to their
“100% Committed to Customer Satisfaction since 1986” or “Satisfaction Completely Guaranteed”
promise written on their information sheet. It is hard to believe they would treat paying customers in this way. Save your money, call a better service.