Muscatine Power & Water

Great communication and customer service. Always polite and able to answer questions.

Re: Great communication and c ... Muscatine Power & Water replied on Wednesday, December 22nd 2021

Glad to be of service, Jocelyn! Thanks for the rating and the nice review!

Always reliable and friendly.

Re: Always reliable and frien ... Muscatine Power & Water replied on Monday, December 20th 2021

Thanks for the 5-star rating and nice comments, Angela! We appreciate it!

I had to have a fuse box replaced to a circuit breaker on an older house we purchased, and while there, the staff of MPW realized we had an underground fence for our dogs and promptly scheduled an appointment to update our water meter and electric meter so the reading could be automated. So, technicians and meter readers wouldn't have to worry about our dogs. Great team work and care for their employees and customers. The best darn utility!

Re: I had to have a fuse box ... Muscatine Power & Water replied on Saturday, December 18th 2021

Thanks for that wonderful review and the 5-star rating, James! Glad we were able to get you (and the family pets) taken care of!

We recently called about some issues we were having with our internet. Not only did the gentleman on the phone fix our problem, but he also corrected another issue that was slowing our speed that we were unaware of. If that wasn't awesome enough, we got an updated router swapped out as well that is REALLY nice! We love MPW! As an as active duty Navy family, we have moved around plenty, and have had our share of different utility companies. We absolutely mean it when we say you won't find better customer service anywhere else! Every time you call, for whatever reason, you are treated so kindly by the MPW reps AND they are so knowledgeable.

Re: We recently called about ... Muscatine Power & Water replied on Friday, December 17th 2021

Thanks so much for the rating and the review, Meagan! We're glad our team was able to assist - and thanks to your family member(s) for your service!

Thank you for they are really helpful and do a great job

Re: Thank you for they are re ... Muscatine Power & Water replied on Friday, December 17th 2021

Thanks so much for the rating and the review, Teresa! Much appreciated.

Steve Owens opted not to leave a text review of Muscatine Power & Water

We had been having lots of problems with pixeling on almost all of our stations and had tried to resolve the issues but nothing seemed to work. I called the office to schedule an appointment to have a technician come to the house and was asked if I wanted them to stop in on Saturday. I didn't schedule the Saturday appointment but rather scheduled for the next week.

On Saturday morning, we received a call from the help desk staff and was told that someone could stop in within the next 15 minutes if we wanted… I said that would be great. Within about five minutes, two techs were at our door. I took them down to our family room television and within minutes they knew exactly where our problem was focused, replaced the bad piece and the TV was working perfectly!! The guys were awesome and so pleasant and cordial. Amazing!!!

The MPW staff are awesome and amazing to work with. We are so pleased with all of our experiences! Thank you for all you do.

Re: We had been having lots o ... Muscatine Power & Water replied on Monday, November 29th 2021

Thank you so much for your great feedback, Sheila! We're so glad you've had some great experiences with our staff - we think they're amazing, too!

The staff at MPW is always so awesome!!! They are all so caring about their job and always have a smile on their faces. From the people I've had installing the internet to the drive thru to the front desk to the people I talk to with over the phone. I appreciate all of you thank you

Re: The staff at MPW is alway ... Muscatine Power & Water replied on Monday, November 29th 2021

Thanks so much for the wonderful review, Sonia! We love taking care of our awesome customers!

Rex Wilson opted not to leave a text review of Muscatine Power & Water

I want to say thank you to everyone at MPW. Each time I have called for help, they usually take care of my issue on the first call! I have lived in several places in my lifetime and I have never had great service like they provide at MPW. They are also my ISP and WOW does our city provide some of the best internet out there. If you have never used anyone else for ISP, then you really don't know how good we have it here in town with MPW. I have also never seen same day/next day service for ISP either. Other companies might take weeks to get to you where MPW has come out same day or even the next day for tech support. Thank you to all of you at MPW for all that you do!

Re: I want to say thank you t ... Muscatine Power & Water replied on Monday, November 29th 2021

Thank you so much for the wonderful review, Ryan! It's our pleasure to serve our local community and great customers like you!