Liberty Chrysler Jeep Dodge Ram

Great staff.Very friendly and easy to work with.Be sure to ask for Gator!!

Re: Great staff.Very friendly ... Liberty Chrysler Jeep Dodge Ram replied on Wednesday, December 22nd 2021

Thank you Matthew for the 5 star review! We are happy to hear that you had a great experience, thank you again!

Experience was ok, felt a little rushed. The worst part was finding out that most (if not all) cars on the lot being sold have brake plus pre installed. If you're not sure what brake plus is then it's the flashing brake light every single time you press the brake. It's a bit irritating because it's ugly to me, and they make it seem like there's no option to take it off. Getting it removed soon from newly bought vehicle from them.

Re: Experience was ok, felt a ... Liberty Chrysler Jeep Dodge Ram replied on Wednesday, December 22nd 2021

Thank you for taking the time to leave a review! I'm sorry you felt rushed, we try to make each customer comfortable and welcomed. I am very sorry about the Brake Plus, but it is something required to install on vehicles as a safety feature. I understand your concern and I hope you are still satisfied with your overall visit. If there is anything else we can do, please reach out at 740-964-3900. Thank you again for your time and service!

Jeffrey Hardy opted not to leave a text review of Liberty Chrysler Jeep Dodge Ram

Dealerships like Liberty are the reason used car salesmen have a bad reputation. After test driving a used Ram truck and SIX WEEKS of periodic communication with my salesman Chet, I agreed to come in on to finalize the deal. He told me he wanted to ask a specific sales manager about my offer on the truck and would get back to me that next day, Friday. I rearranged my schedule to come in on that Friday evening at his request because he was off that weekend. I texted him that day and again at closing time but he never asked the sales manager until after the dealership was already closed. At that point he called me, stating the sales manager was there with him. The sales manager was condescending and chose to focus on my down payment and trade rather than the price of the truck. He wouldn't even consider coming close to what I'd been offered for my trade by three other dealerships.
All they wanted to talk about was financing and down payment. I could have been a millionaire but I wasn't going to discuss financing until we agreed on a price for the truck. This must have angered the manager because he said "goodnight" and left the conversation. All in all a terrible experience. I would not recommend this dealership to anyone. There are plenty of other car dealerships in this city. Look elsewhere, I will.

Re: Dealerships like Liberty ... Liberty Chrysler Jeep Dodge Ram replied on Wednesday, November 10th 2021

Good afternoon Emily, I am very sorry you had a bad experience. You never should have been treated unfairly. If there is anything we can do to try to make things right or go into further detail, please call us at 740-964-3900 to speak to management. Thank you for your time!

Friendly people and do everything by the book.

Re: Friendly people and do ev ... Liberty Chrysler Jeep Dodge Ram replied on Tuesday, October 26th 2021

Thank you for the kind 5-star review, Yousef.

We purchased a 2021 Jeep Gladiator Mojave from Steve Graham. I highly recommend Steve. He was quickly responsive and patient. He had lots of knowledge about the vehicles and helped us make our decision. There was a bump in the road when it came to the parts department and from what we were told the wrong part was ordered. It was then addressed to us that they couldn't get access to the specific one we included with our purchase so they ordered a different one and we were never notified. Once everyone was on the same page and understanding the sales manager and Steve wanted to correct any wrong doings of us not being notified after a week and a half and a different part being ordered so they covered the cost difference and had them install what ended up being a higher quality part. I drove a little over a hour up because they got us in the day of and my only complaint would be how rude the one gentleman was in the service department (I think his name was Mark). However Alex and William (Buddy) went above and beyond in customer service and then the entire sales staff (it was a slow point inside and they were all together talking) noticed I had been there for a while with kids and offered to run it through the car wash just to put something "good/happy" in our day! Anytime I need any type of service I am definitely making sure Alex and Buddy will be there!

Re: We purchased a 2021 Jeep ... Liberty Chrysler Jeep Dodge Ram replied on Tuesday, October 5th 2021

We truly appreciate you taking the time to leave us such detailed feedback, and we thank you for the 5-star rating! It's great to hear that you were met with excellent customer service during your purchase and by our other staff as well. As for your other experience, we thank you for bringing that to our attention. We are always looking for opportunities to grow and improve our business, and we will work hard to provide a better experience for you in the future. We look forward to seeing your family again. Thank you for supporting Liberty Chrysler Jeep Dodge RAM!

RPM Auto Detailing opted not to leave a text review of Liberty Chrysler Jeep Dodge Ram

customer service in sales and service are fair and need improvement

Re: customer service in sales ... Liberty Chrysler Jeep Dodge Ram replied on Friday, September 17th 2021

Thank you for your feedback, Mark. Please reach out to us when you get the chance as we would like to learn more about your experience. Call (740) 964-3900 to speak with our manager. Thank you.

My review addresses Service Team and Management. I took my vehicle in for a diagnosis (electrical problem) on July 30th. I was told, by them, that I needed a "instrument cluster". I was told, by them, it would take a week, several different times. They "allowed me" to pick up my car on September 1st. My vehicle still has the same problem!
Have a conversation with Mark, and he immediately separates his fact and opinion from the customers wants or needs. "Well, I havent really worked on anything older than a 16 all year" - Mark.
Also, I didnt ask for my money back because I know the culture. They offered to diagnose it again, but they also said they would discount me for continually misinforming me when my vehicle would be released to me, but I still paid full price. They tried to make it seem like my vehicle wasn't drivable for the month it took them to order & receive the cluster.
I asked for a loaner vehicle as well, but I was told they don't provide them by Mark, no matter how long they have your vehicle.

Re: My review addresses Servi ... Liberty Chrysler Jeep Dodge Ram replied on Friday, September 17th 2021

We appreciate you sharing your experience with us, and we are very sorry to hear of your concern. This does not sound like the typical customer experience. We take pride in our excellent customer service and professionalism, and we hope that you would reach out to us promptly to provide us with further details. Please contact us at (740) 964-3900 to speak with the manager. Thank you for your time.

Morris Kitsmiller opted not to leave a text review of Liberty Chrysler Jeep Dodge Ram