Heritage Oaks Animal Hospital

Worst ever The most unprofessional and unpleasant staff. I called 3-4 weeks before planning a trip, needing a certificate of health for my pet chickens and was quoted approx. $80 per chicken. I call back when I'm ready to schedule the appointment and speak to an Associate Meagan who then turns around and tells me the price is actually $180 PER chicken. Obviously this was pretty upsetting considering the price was more than double. Meagan was completely unsympathetic stating "what do you want me to do about it" "there is nothing that can be done, the price is what it is" and when I asked her to put herself in my shoes for a minute and think about how it might feel (to not be able to bring pets you've had for 7yrs because I was misquoted and budgeted differently), she hung up on me. Then I immediately call back and she hangs up on me again. I call back again and I'm placed on hold immediately. I call back after sitting on hold for 5 min and someone new acknowledges me by my name (using my phone num

I recently had my kitty Memphis in to be neutered. The care was as wonderful as our primary location, Northern Oaks! The facility was absolutely gorgeous. I felt so at ease leaving him with Dr. Martinez and Dr. Byrd. I received timely phone calls/updated pictures of Memphis being loved on by staff. I was very pleased with the services I received and look forward to going to this new location again. Please take the time to visit the boarding facility next door. The suites are so luxurious I wish I could book myself a night! Thank you guys for always showing love to my baby! Congratulations on the new location!

Well....I have not been there but I have been trying to make an appointment since Monday and have called several times and I'm asked if I mind being placed on a short hold and they have never come back. Longest time on hold before I hung up 15 minutes.....not the best customer service techniques for a new business.....taking mine somewhere else. DISAPPOINTED!

Re: Well....I have not been t ... Heritage Oaks Animal Hospital replied on Thursday, December 9th 2021

We are sorry you had a negative experience. We certainly appreciate you letting us know and are currently looking at different options to help with this, but in the meantime, we encourage anyone to reach out via email at [email protected] and new clients may also request appointments directly through our website. We do hope you'll consider trying us again in the future. Best of luck and I hope your pet is doing well.

I made the transition from Northern Oaks Animal Hospital to their new sister location at Heritage Oaks Animal Hospital and love that I have access to the same, wonderful care for my pets that I had already experienced at Northern Oaks! The new facility is beautiful and Dr. Martinez-Diaz and the rest of the staff are always such a joy to work with!

Re: I made the transition fro ... Heritage Oaks Animal Hospital replied on Tuesday, December 7th 2021

Thank you so much! You are such a joy to work with as well!