Fred Beans Chrysler Dodge Jeep Ram

Great customer service. Very helpful, no pressure to buy

Re: Great customer service. V ... Fred Beans Chrysler Dodge Jeep Ram replied on Wednesday, December 22nd 2021

Hi Jeffrey, We are delighted to know that our team provided you with great customer service. Thank you for choosing Fred Beans Chrysler Dodge Jeep Ram and know that we are always here should you need us.

Jarrett Embry opted not to leave a text review of Fred Beans Chrysler Dodge Jeep Ram

vanessa smith opted not to leave a text review of Fred Beans Chrysler Dodge Jeep Ram

Darren Shaw opted not to leave a text review of Fred Beans Chrysler Dodge Jeep Ram

We moved here recently and were looking for a new car dealership to service my vehicle. I had a turn signal light out and because of complications, needed to bring it to a Chrysler service center. I called in November to make an appointment and was set up with the first possible appointment, 1.5 months later, December 14. I patiently waited, driving cautiously since I had an unsafe situation. However, when I called in early December to see if I could add an oil change to my appointment, it turned out that even though they gave me a date and time and kept me on the phone for an entire booking (which always takes a significant amount of time), they did not ever actually record any of the info. They didn't actually enter my name and number, my car info, or the appointment info. Nothing, they kept no records of it- so now I am back to square one, having to wait another month to fix something that should not be nearly this difficult. Very disappointed.

Re: We moved here recently an ... Fred Beans Chrysler Dodge Jeep Ram replied on Tuesday, December 7th 2021

Elysa, Thank you for sharing the details of your experience. At Fred Beans Chrysler Dodge Jeep Ram we strive for customer excellence and as such, I would like to discuss this matter further with you. Would you kindly reach out to me with your preferred contact information? Best, Jeff Reeb General Manager [email protected]

Kristina Gibbs opted not to leave a text review of Fred Beans Chrysler Dodge Jeep Ram

Great sales person and great service.

Re: Great sales person and gr ... Fred Beans Chrysler Dodge Jeep Ram replied on Friday, December 3rd 2021

Always happy to help, Ron!

Horrible customer service. I left my jeep there to have the battery replaced and they lost it. It turns out a service tech went home and took the keys home with them. It was over 2 weeks before I got my jeep back. No apology. When i picked up my car the keys were handed to me and i was sent on my way to go find it in the lot myself. Other car service centers at least bring the car to you and offer free wash but not here. Worst customer service ever.

Re: Horrible customer service ... Fred Beans Chrysler Dodge Jeep Ram replied on Wednesday, December 1st 2021

Hi, We take our customer feedback very seriously and would like the opportunity to learn more about your experience with our Service Team in regards to your Jeep. Can you please contact me at your earliest convenience? Best, Jeff Reeb General Manager [email protected]

Maggie Smith opted not to leave a text review of Fred Beans Chrysler Dodge Jeep Ram

Great place to buy a vehicle. Worked to make the purchase process enjoyable and hassle free. Went above and beyond to get the best deal to fit my budget.

Re: Great place to buy a vehi ... Fred Beans Chrysler Dodge Jeep Ram replied on Tuesday, November 30th 2021

Thank you so much for your kind words and positive rating, Louis! We are so glad to hear your experience was so great! Have a great day and stay safe!