Cascade Interactive LLC

Went to go ship a box it was quick and to the point.

Aaron Glatt opted not to leave a text review of Cascade Interactive LLC

so helpful and attentive and fast - Time is money!!

Laura Perez opted not to leave a text review of Cascade Interactive LLC

Zhou Qing Jessica Guan opted not to leave a text review of Cascade Interactive LLC

**update 11/8 in response to owner's comment**

I called UPS STORE customer service, they have confirmed that if a customer specifically requests a receipt, there is no reason why a store would not provide it and this is bad customer service.

They have now flagged your store and you should expect a notice from corporate, given that I repeated asked for a receipt and was denied even when I was the only customer in the store.

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This location refuse to print receipts, claiming it is the busiest store in the area (I was the only customer in the store and they still refused).

Huge legal risk they are placing on both UPS and the customer, just putting that on the record.

Re: **update 11/8 in response ... Cascade Interactive LLC replied on Friday, October 8th 2021

Hi Larry, thanks for leaving your feedback. Customer experience is paramount. We are proud to be one of the heaviest volume shipping stores in the city. Each package is scanned in by our team. The UPS drivers pickup every package daily, and sign for them. Despite the frustration this may cause, The UPS Stores, UPS drivers and others are not required to hand out receipts for prepaid packages. That is up to each store and drivers discretion. Additionally our center is under 24 hour video surveillance so that we can be accountable for each package. In fact, we have one of the biggest UPS stores in NYC at over 1400 square feet and store 80 percent of the over 500 daily out bound packages. It was a very tough decision to stop handing out receipts, one we did not take lightly. We decided to do this for the benefit of the greatest amount of customers, and this has kept our lines down and increased our customer service levels and in store experience overall. This policy has been in effect for two years and tens of thousands of customers have had shorter wait times and better customer experience because of it. I am very proud of our team and the excellent customer service we provide. Hope to see you soon.

Wish I had seen these reviews before going in this morning. I've had issues in the past where my packages were misplaced (at other locations) and if I didn't have the drop-off receipts, I would have been SOL. They do have signs posted at the counter saying that they don't give receipts, but there was only one woman in front me to so I decided to wait and ask. I was very rudely told no, they don't do receipts. When I asked what was I supposed to do if something happened and I didn't have it, the woman got annoyed and told me I could take my business elsewhere 'if it was really that important'. I asked if I could at least watch her scan it in so that I knew there was record of them receiving it, and she told me again no, that I could leave my package in the box or leave. I find it interesting that the business owner responds to post here because clearly customers would like receipts and yet just blatantly disregards so much customer feedback. If there's no one else in the store or I'm willing to wait, why can't I have a receipt? I wound up having to leave my package (time sensitive to get out today, so reallyyyyy keeping my fingers crossed), but in the future I'll go out of my way to take my business elsewhere, and I advise that everyone else does too.

Re: Wish I had seen these rev ... Cascade Interactive LLC replied on Tuesday, November 23rd 2021

Hi Colleen, thanks for leaving your feedback. Customer experience is paramount. A customer is someone who spends money for products and services in our center. All customers receive receipts for products and services they purchase at our location. We are proud to be one of the heaviest volume shipping stores in the city. Each package is scanned in by our team. The UPS drivers pickup every package daily, and sign for them. Despite the frustration this may cause, The UPS Stores, UPS drivers and others are not required to hand out receipts for prepaid packages. That is up to each store and drivers discretion. Additionally our center is under 24 hour video surveillance so that we can be accountable for each package. In fact, we have one of the biggest UPS stores in NYC at over 1400 square feet and store 80 percent of the over 500 daily out bound packages. It was a very tough decision to stop handing out drop off receipts, one we did not take lightly. We decided to do this for the benefit of the greatest amount of customers, and this has kept our lines down and increased our customer service levels and in store experience overall. This policy has been in effect for two years and tens of thousands of customers have had shorter wait times and better customer experience because of it, while only a handful of customers over the last two years have left reviews protesting this policy. We must be consistent with our policies, even if no one else is in the store. The last thing we would like is to appear to discriminate or have different policies for different people and different times. I am very proud of our team and the excellent customer service we provide. Hope to see you soon.

My only experiences here have been for luggage storage through various 3rd party websites/apps. They're always courteous and prompt. And most importantly, my bags have always been returned intact, no damage, nothing missing. Recommend for this.

HORRIBLE CUSTOMER SERVICE!, As soon as I walked in that place it smelled like WEED. I wanted to return a box, the woman that is there at this time Nov 12, 2021 @ 9am was very rude. She didn't even approached me to receive my box, she just pointed at the box where I had to drop it....when I requested a receipt for my box she REFUSED to provided it to me. She stated they stop giving receipts since 2019, which is not true.

Re: HORRIBLE CUSTOMER SERVICE ... Cascade Interactive LLC replied on Tuesday, November 23rd 2021

Hi Andres, thanks for leaving your feedback. Customer experience is paramount. A customer is someone who spends money for products and services in our center. All customers receive receipts for products and services they purchase at our location. We are proud to be one of the heaviest volume shipping stores in the city. Each package is scanned in by our team. The UPS drivers pickup every package daily, and sign for them. Despite the frustration this may cause, The UPS Stores, UPS drivers and others are not required to hand out receipts for prepaid packages. That is up to each store and drivers discretion. Additionally our center is under 24 hour video surveillance so that we can be accountable for each package. In fact, we have one of the biggest UPS stores in NYC at over 1400 square feet and store 80 percent of the over 500 daily out bound packages. It was a very tough decision to stop handing out drop off receipts, one we did not take lightly. We decided to do this for the benefit of the greatest amount of customers, and this has kept our lines down and increased our customer service levels and in store experience overall. This policy has been in effect for two years and tens of thousands of customers have had shorter wait times and better customer experience because of it, while only a handful of customers over the last two years have left reviews protesting this policy. We must be consistent with our policies, even if no one else is in the store. The last thing we would like is to appear to discriminate or have different policies for different people and different times. I apologize for the marijuana smell in our store, this has been reported to the landlord and he is investigating who is smoking in the building. I am very proud of our team and the excellent customer service we provide. Hope to see you soon.

I read the reviews and decided to use this store for an apostille and didn't work out well. So it was in the middle of Covid and I was doing this from Spain so there is that. So in the beginning, they were super responsive on email. Then they started to miss answering until I sent a second request. The problems began after the apostille was ready. I got an email saying it was ready, so I called to ask when it would be shipped. I was told the email was wrong and it wasn't ready. Further emails went unanswered. The dedicated apostille phone number is a person not in the store but someone who simply forwards the calls to the store. When they would answer the phone (50% of the time) they would usually ask me to call back because they have someone in the store they need to deal with. Awesome. Then I finally get someone and they tell me it's going to ship and they send an email with the tracking. Short story - it makes it as far as Paris and then it is returned to NY. Nobody can tell me why. After more phone calls and much pleading and persistence it eventually arrived. If you have a lot of time and you want a misadventure and a frustration festival then give these guys a try.