BMW of Atlantic City

I purchased out of state so the process was a little slow. But the salesman and manager were very helpful and patient throughout the whole process. I'm super happy with the purchase.

Update: 17 Dec 2021. I have yet to receive my title or license plates - nearly 4 months later. I've called / emailed the sales manager numerous times and I get the same excuse and runaround. It's in the hands of a third party. At this point I'm looking for an attorney to recover the nearly $5000 that I paid in tax, title, and registration fees. Perhaps if you are in-state you will have better luck but if you are out of state I would avoid this dealer.

Re: I purchased out of state ... BMW of Atlantic City replied on Tuesday, August 24th 2021

Thank you, Rob, for your kind words! We are very happy to hear that we were able to provide you with an enjoyable car buying experience!

Excellent customer service. We bought Honda CRV from them the car is amazing. David Hernandez was amazing He did the best for us. The sells manager was great too.

Re: Excellent customer servic ... BMW of Atlantic City replied on Wednesday, December 1st 2021

Congratulations on your new Honda CRV, Aedy! Thanks for the review and kind words for David .

tried to call email a bunch of times. Even emailed the General manager "vince" to make an appointment to buy a car but get no calls back no emails back. Pretty craZy - maybe they are just that busy. Was going to drive a while as well but no responses guess ill go elsewhere….

Re: tried to call email a bun ... BMW of Atlantic City replied on Tuesday, November 30th 2021

Thank you for bringing this to my attention. I apologize for your sales experience and the miscommunication that arrived. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Vincent Menniti General Manager [email protected]

Great place super friendly staff. Everyone was awesome thank you.

Re: Great place super friendl ... BMW of Atlantic City replied on Saturday, November 27th 2021

Thank you, Gianna, for your kind words for our staff! We thank you for your business and look forward to your next visit!

BUYERS BEWARE! While I do love my car, outside of buying it, it has been a struggle trying to work with BMW of Atlantic City. I purchased my vehicle over 4 months ago and still do not have my state license plate. (Could have had it the same day at a local auto-tag shop)

This dealership had no issues taking my money, but when it comes to returning my calls or providing any updates, they are useless. David Nehmad, consistently passed the blame on other departments/people and promised to call back, only to never do so. Very dissatisfied with the overall service at BMW of AC… Still waiting.

Re: BUYERS BEWARE! While I do ... BMW of Atlantic City replied on Thursday, November 18th 2021

Thank you for bringing this to my attention. I apologize for your license plates taking longer than expected and your overall service communication. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Vincent Menniti General Manager [email protected]

A few days ago my 18 year old son found a BMW on their website he liked. He and his friend went to this dealership and they were pleasantly greeted by Client Advisor Mark Kaminski. Typically a sales person wouldn't take the time to speak with young people, but Mark did. He answered my son's questions and showed him the vehicle. Today we bought the car. We were very impressed with the kindness, helpfulness and professionalism we received from Mark.

As far as the sales process: extremely frustrating! Three times I had to enter our personal information into their website. Couldn't get straight answers without waiting a ridiculous amount of time at the dealership. It appears that the sales force are not given the adequate tools to properly perform their jobs.

The closing process was smooth and efficient. Andy did a very professional job explaining all of the documents and kept it moving at a steady pace while giving me the opportunity to read everything before I signed.

In the end, we are happy with the car and all of the people we encountered, however their sales process leaves a lot to be desired.

Re: A few days ago my 18 year ... BMW of Atlantic City replied on Monday, October 25th 2021

Thank you for bringing this to my attention. I apologize for the frustration you experienced during your car buying process. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Vincent Menniti General Manager [email protected]

Well 5 months ago i went to look at a BMW. Mike Ramos immediately introduce himself and it was a great experience from there on. Well 5 months later I'm back at the dealership because of a problem with the car i had bought. Well Mike Ramos treated my problem with great concern and he made it possible for me to trade my car and get another one. What a great experience it was and his attention to detail was on point. Thank you once again Mike for all that you did for me. Santos Rodriguez

Re: Well 5 months ago i went ... BMW of Atlantic City replied on Friday, May 14th 2021

Thank you for your visit!

We had the pleasure of working with Mike Ramos. Very knowledgeable and accommodating. He got us into a great car for our family.

Re: We had the pleasure of wo ... BMW of Atlantic City replied on Saturday, October 9th 2021

Thank you for your kind words for our staff, we appreciate it!

I have been very lucky with any car that I have owned: Yet, the main reason that switched my preference from Audi to BMW was the BMW of Atlantic City's sales team! Very knowledgeable, friendly, and attentive group, especially Mr. Mark Kaminski and Roy Powers. In addition to a great job done with the sale process, Mark went out of his way to accommodate my husband and my crazy schedule to help us with our car selection! He is a true asset and a great representation of BMW! The service department is top notch. Jennifer and Dave H in service are role model employees and truly an asset to the company!

Re: I have been very lucky wi ... BMW of Atlantic City replied on Monday, January 4th 2021

Thank you, Esmaeli, for your kind words for Mark and Roy! We are very happy to hear that they were able to provide you with a great car buying experience! We thank you for your business and look forward to your next visit!

My husband and I have purchased two BMW's from this place, never really had an issue, we're always treated nice but I have to say our salesman was just sub-par. It's been three months and we're still waiting for our tags, our salesmen has sent three emails requesting proof of insurance-all three times his request has been fulfilled! Tried calling the dealership and no one picks up the phone. Customer service on the back end of the deal is just as important as the day you walk in to purchase a vehicle.

Re: My husband and I have pur ... BMW of Atlantic City replied on Monday, October 11th 2021

Thank you for bringing this to my attention. I apologize for the service experience you have encountered during your recent visit. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Vincent Menniti General Manager [email protected]