1st Class Cigar Humidors

I just had to do a survey because of the superb customer service from Joyce. She was the most patient and pleasant CSR I've dealt with. I was having issues with my card and Joyce not only helped me she also took the time to call me back personally to let me know what was the issue. I was the first person in the morning she help and at 3:30 in the evening after taking care of the problem on my end she was just as pleasant as she was in the morning which I find is very rare. So for me being a new customer and dealing with her helping me take care of the problem has just let me know the kind of company 1st Class cigars are. Just as the name of the company 1st Class at customer service with Joyce leading the way.
Thank you much

I bought a three shelf humidor and I really like it it's well-made. I purchase this particular humidor because it held 100 to 150 cigars. I was only able to get 50 in there. Very disappointed. When I spoke to them about it I was told it was designed for tiparillos what cigarillos. No one is going to bye a humidor like this otherwise it's a very nice piece of equipment for my cigars. Be careful my friends be very careful when you order a humidor

I had a great experience with customer service and support Joyce was very helpful in selling the product and making sure I was completely satisfied with my purchase. Couldn't as for a better sell representative... above all the the product is very nice... thank you Joyce for all that you do.....

Bought a humidor and waited the whole week to receive it and at the end off the week they call me to tell me they out off stuck they waisted my time waiting the whole week for it not professional

Received my new humidor unpacked and started to season it I closed the lid and the lid was warped. Called and talked to joyce she was very apologetic and had a new one on the way before I even boxed up the first one. Very kind and helpful and fast!

I ordered a display model humidor that was to have minor scratch and scuff marks. A lot more was damaged when it arrived. Unsure if damaged during shipment or item description was way off, customer service was very responsive and helpful, offering various options to correct the issue. The hygrometer was missing, so an upgraded replacement was sent immediately. I can't blame them for shipment damage (that's probably on UPS), but I can blame them for a missing part. Overall that gets you 4 stars. I would buy from 1st Class Humidors again, customer service was top notch, Joyce gets 5 stars.

Very happy with my new cigar cabinet. Very well constructed and holds humidity awesome! Beautiful investment.

I had a power issue in my home and it caused a problem with my Remington Humidor cabinet that I purchased from 1st Class Humidors 3 years ago. I contacted Joyce at 1st Class Humidors and she was a huge help in getting the issue resolved. She also got me in touch with their tech (Keith). He called me and we went over the issue and he was able to recommend the parts needed to fix the problem. Both Joyce and Keith were extremely helpful and professional during my interactions with them.

Joyce was great in assisting me with a few questions I had. She also got me the price it was listed at when I inquired about The Madison humidor. Great service cant wait to get my new humidor

1st Class Humidors is a great company to do business with, as their customer service is the best I have dealt with for online purchasing. They are very kind and react very quickly to help. I received my humidor with the divider missing, but I called customer service, they were very apologetic, and had my divider at my door within a few days! The only reason I gave 4 stars instead of 5 is because I received my humidor with a missing part. The quality of the humidor is excellent! Quality made and has a very tight seal, which is great! Thank you Joyce and Linda for an awesome online experience, and for helping me so proficiently!