"I recently did an early buy out on a Red Carpet lease through Covert Ford and Ford Credit. The offer Covert made on my car was very low and when I questioned it they justified the low offer by saying it took into account fees and other costs the dealer would incur. So I accepted the offer and wrote Covert a check for the difference between their offer and the buy out price from Ford Motor Credit. The dealer assured me that they would be sending to Ford Credit the amount of their offer for my vehicle plus the additional money I paid to covert the buyout. I was told quote, "We must pay the exact ammount to Ford Credit that you would have to pay." I subsequently learned from Ford Credit that the dealer sent them $500 less than what the dealer told me they had sent. I called Covert multiple times and they assured me that they had sent to Ford Credit the full amount, NOT $500 less to Ford credit. They told me that Ford credit would be sending me the overpaid $500. Finally after multiple calls to both Ford Credit and Covert, the dealer confessed to me that they had paid Ford Credit $500 less than they had told me. They then changed their story saying the $500 was for fees that were not disclosed to me. The GM of the Dealership, Kenny Covert told the employee that had communicated to me that they did everything right and obviously felt that the situation didn't even merit a courtesy call to me. I'm sorry, but this is just all wrong. "