Audi Brooklyn

I just recently purchased an audi q3 with the help of Mark N. Mark is a exceptional salesman and he made the purchasing process smooth and easy. He even helped me set up my new vehicle's settings and took the time to show me all the features. If you're looking to purchase an audi from this dealership definitely go to Mark he will treat you like family!!

Re: I just recently purchased ... Audi Brooklyn replied on Wednesday, December 22nd 2021

Good afternoon Tristan, I would like to thank you for taking the time to provide your kind feedback and recommendation on Google Reviews. It was my pleasure to have assisted you with your vehicle purchasing needs. I am happy to read that you were satisfied with the experience in which I provided you, and I wish you the best of luck with your new Audi Q3! If you should require further help with anything vehicle related, please don't hesitate to contact me at, (347) 894-2122. Mark Nepomnyashchiy Audi Brooklyn

Loved the cars and salespeople very courteous and helpful

Re: Loved the cars and salesp ... Audi Brooklyn replied on Monday, December 20th 2021

Good morning Mr. Taratunio, I would like to thank you for taking the time to provide your kind feedback on Google Reviews. It was our pleasure to have assisted you with your vehicle needs. I am happy to read that you were satisfied with the experience in which we provided you, and I wish you continued luck with your car! If you should require further help with anything vehicle related, please feel free to contact me at (347) 894-2122. Chris Casazza General Manager Audi Brooklyn

Mark was amazing! He made the buying experience extremely efficient. He was patient, and really listened to my needs and wants. His professionalism was grade A and I would definitely recommend everyone in need of their next car to visit Mark @Audi of Brooklyn.

Re: Mark was amazing! He made ... Audi Brooklyn replied on Friday, December 3rd 2021

Good afternoon Ms. Downer, I would like to thank you for taking the time to provide your kind feedback and recommendation on Google Reviews. It was my pleasure to have assisted you with your vehicle purchasing needs. I am happy to read that you were satisfied with the experience in which I provided you, and I wish you the best of luck with your new car! If you should require further help with anything vehicle related, please don't hesitate to contact me at, (347) 894-2122. Mark Nepomnyashchiy Audi Brooklyn

It is great to deal with Mark Nepomnyashchiy. He was very patient and professional throughout the purchase process and beyond. He is quick to respond and very helpful every time I had a question or needed assistance. If you are ready to buy a new Audi, I highly recommend this dealership and working with Mark.

Re: It is great to deal with ... Audi Brooklyn replied on Thursday, November 25th 2021

Good afternoon Mr. Santos, I would like to thank you for taking the time to provide your kind feedback and recommendation on Google Reviews. It was my pleasure to have assisted you with your vehicle purchasing needs. I am happy to read that you were satisfied with the experience in which I provided you, and I wish you the best of luck with your new car! If you should require further help with anything vehicle related, please don't hesitate to contact me at, (347) 894-2122. Mark Nepomnyashchiy Audi Brooklyn

Mark in sales is really professional. Great price and customer service. Would recommend this dealer

Re: Mark in sales is really p ... Audi Brooklyn replied on Wednesday, November 17th 2021

Good afternoon John, I would like to thank you for taking the time to provide your kind feedback and recommendation on Google Reviews. It was my pleasure to have assisted you with your vehicle purchasing needs. I am happy to read that you were satisfied with the experience in which I provided you, and I wish you the best of luck with your new car! If you should require further help with anything vehicle related, please don't hesitate to contact me at, (347) 894-2122. Mark Nepomnyashchiy Audi Brooklyn

Fast service

Re: Fast service ... Audi Brooklyn replied on Monday, October 25th 2021

Good afternoon Mr. Reaves, I would like to thank you for taking the time to provide your 5 star rating on Google Reviews. It was our pleasure to have assisted you with your vehicle needs. I am happy to read that you were satisfied with the experience in which we provided you, and I wish you continued luck with your car! If you should require further help with anything vehicle related, please feel free to contact me at (347) 894-2122. Michael Chan General Manager Audi Brooklyn

Stopped by last week to view the 2018 Audi Q7 Premium Plus (24,262 miles / Stock #AU116730) they had in stock. As Michael Ryan was busy with another customer, I was led to the vehicle by one of his colleagues. Immediately noticed a cracked windshield and the representative stated "yeah, this one has a lot of damage." The vehicle had other significant damage including but not limited to numerous quarter sized dents, scratches, a cracked door frame and a broken/misaligned quarter panel. Nothing in the listing, photographs or carfax report reflected these damages nor did Michael disclose same during our prior conversation.

Wasted my time driving to and from this dealership. The significant amount of damage on this vehicle should have been disclosed prior to my going to the dealership. When I e-mailed both Michael Ryan and Michael Chan (general manager), I did not receive a response. Very misleading and disingenuous.

*UPDATE*

As you can see below, Michael Chan (or Audi Brooklyn's social media manager) responded to my review with a clearly generic automated response. Instead of responding to my e-mail to him before I posted this review, he or his team only decided to respond to my public Google review. Clearly shows you what they value, and it is certainly not the customer.

*SECOND UPDATE*

Michael Chan added an update to his response saying a Mina Gatas contacted me. Mina contacted me AFTER I posted a Google review and I responded to her e-mail stating exactly that. To those reading this, please do yourself a favor and find another Audi dealer and thank me later.

Re: Stopped by last week to v ... Audi Brooklyn replied on Thursday, April 15th 2021

Good afternoon Mr. Kang, I am sorry to read about your frustrations. We pride ourselves in the level of customer service that we provide to our guests, as well as the condition of the vehicles which make up our pre-owned inventory. The feedback which you have provided runs counter to the values of our dealership, and this is deeply concerning. I will be speaking to my team regarding this incident, and we will be making any appropriate corrections. If you would like to discuss this further, please feel free to contact me at, (347) 894-2122. Michael Chan General Manager Audi Brooklyn *UPDATE* Hello again Mr. Kang, It is unfortunate that you are still feeling so unhappy. After doing some investigating, I was able to see that our Pre-Owned Sales Manager, Mina Gatas, had emailed you back in April, asking you to contact him in order to address this for you. We never neglect to respond to our customers, nor do we provide generic responses to our reviews. Please feel free to contact me if you would like to discuss anything further regarding this incident. Michael Chan General Manager Audi Brooklyn (347) 894-2122

Marc was fabulous - patient, knowledgeable, and professional. The entire experience was seamless, and Marc gave us our options in a no-nonsense way so that we could make an educated decision without pressure. I usually hate the car dealership experience, but Audi of Brooklyn changed my opinion. Highly recommend!

Re: Marc was fabulous - patie ... Audi Brooklyn replied on Monday, November 1st 2021

Good morning Ms. Baldwin, I would like to thank you for taking the time to provide your kind feedback and recommendation on Google Reviews. It was my pleasure to have assisted you with your vehicle purchasing needs. I am happy to read that you were satisfied with the experience in which I provided you, and I wish you the best of luck with your new car! If you should require further help with anything vehicle related, please don't hesitate to contact me at, (347) 894-2122. Mark Nepomnyashchiy Audi Brooklyn

The service provided by Mark Nepomnyashchiy from Audi Brooklyn was top notch. He was very knowledgeable about the vehicle, took his time to review, follow-up and was available at anytime even via text on Sundays. His service was so exceptional, I referred him to family and friends two (2) days later for their vehicle purchase. I would definitely recommend visiting Mark at Audi Brooklyn for a consultation or a test drive. Thanks again Mark and you will definitely see me again for the next vehicle purchase.

Re: The service provided by M ... Audi Brooklyn replied on Monday, October 18th 2021

Good morning Mr. Winchester, I would like to thank you for taking the time to provide your kind feedback and recommendation on Google Reviews. It was my pleasure to have assisted you with your vehicle purchasing needs. I am happy to read that you were satisfied with the experience in which I provided you, and I wish you the best of luck with your new car! If you should require further help with anything vehicle related, please don't hesitate to contact me at, (347) 894-2122. Mark Nepomnyashchiy Audi Brooklyn

Avoid. Just simply, avoid these folks if you don't like headaches. They're a fraud. Save yourself the trouble and fine another Audi Dealer.

Re: Avoid. Just simply, avoid ... Audi Brooklyn replied on Thursday, October 14th 2021

Good evening Mr. Ghuman, I am sorry to read about your frustrations. Unfortunately, you failed to provide us with any information as to why you are so displeased, and this deeply concerns me. I will be speaking to my team regarding this incident, and we will be making any appropriate corrections. If you would like to discuss this further, please feel free to contact me at, (347) 894-2122. Steven Bylis Service Director Audi Brooklyn