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HPMS, Inc., The Therapy Connection

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About HPMS, Inc., The Therapy Connection

HPMS Inc. The Therapy Connection has been a respected provider for the therapeutic, rehabilitative and medical care needs of New England area professionals since 1988. High quality, brand name equipment and individualized customer service set the standard for our day to day operations.

Our fundamental beliefs are rooted in the Golden Rule and we have integrated the principles of caring into the very fabric of our mandate. The satisfaction of knowing that the products we sell improve the quality of people's lives contributes to an ever higher pursuit of business ethics. Our endeavors are grounded in our commitment to conduct business in a manner that reflects our values and our belief that we can contribute to positive change in the world.

We work hard to be a socially responsible part of the greater community while maintaining ourselves as a profitable business that incorporates civility, understanding and fairness with employees and customers.

People are our business and our business is people and in saying that we have carved a unique niche in the industry by dedicating ourselves to personalized service - not just lip service - for each of our clients.

We believe in:

Common courtesy ... The difference between having the time and taking the time - Listening rather than hearing.

Dependability/Responsiveness ... The difference between saying you will be there and being there.

Compassion ...The ability to temper good business with good common sense.

Professionalism ...Taking the time to find out what our clients may require enables us to thoroughly understand and meet individualized needs.

In earning our customers business we pledge to do whatever it takes to create a mutually satisfactory business relationship.

HPMS, Inc. The Therapy Connection

Location & Directions for HPMS, Inc., The Therapy Connection

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128 Rockingham Rd Suite 1, Windham, NH 3087
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Services HPMS, Inc., The Therapy Connection Offers

Sports Medicine, Rehabilitation & Fitness Brands you know. Brands you trust.

Brands offered: Active Wrap, Aircast, Axelgaard, Ball Dynamics, BattleCreek, Biofreeze, Bodyline, BSN - Jobst, Cando - Fabrication Enterprises -Baseline, Chattanooga, Cho-Pat, CMO, Core Products, Duro-Med, Dr. Bobs, Empi, Endura, Florida Orthopedics, Foot Levelers, Heel, Hygenic - Thera-Band, IMAK Products, Kinesio, Life-Tech, Inc., Magister, Mediflow, Medidyne, Mueller Sports Medicine, OPTP McKenzie, Pedifix, Posture Pro, Pressure Positive, Power Web, Pro Tec, Pro Band, Neckpro, Serola, Scott Specialties, Southwest - Elasto-Gel, Sombra, Stick-e Yoga, Tempurpedic, Thermoskin - Swedo, Traccollar, Valeo, Viscolas.

1.0 Out of 5.0

Reviews For HPMS, Inc., The Therapy Connection

Reviews for this business have been aggregated from multiple sources.

Based on 2 Reviews

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Sucker
Sucker Friday, May 6th 2016
I wish a 1/2 star was an option -that would have fit better but the one star will have to suffice. It is for the retail side of The Therapy Connection only. I purchased from the Amazon store... My advice.... shop elsewhere -especially if you are planning on buying from TTC online!! Splints and braces do not fit everyone the same. I followed TTC's sizing guidelines and ordered accordingly. I tried the brace on as soon as I received it. It was so big that it offered absolutely NO support. Within 15-20 minutes of receiving the brace I contacted them about the fit and to arrange for an exchange or return. The tone in their response was patronizing and rude -I guess they believe that their customers are all ignorant and beneath them.. I sent the brace back to them via UPS the next day at my own expense. It took them a week to credit my card and when they did they took a whopping 20% out of my refund for a restocking fee. I contacted them about it and they rudely stated that, that was their policy. Since most people need to try splints/braces on to determine if they will help or not, I believe that their 20% restocking fee is extremely unreasonable. I lost $17.00 (inc. return shipping and the restocking fee) on a $30 purchase. Consider my experience with TTC a fair warning before you make the same mistake that I did. There are many, many, many other vendors/shops online and on Amazon with friendly customer service reps that sell the same exact ortho. items and offer free returns for splints and braces that do not fit. Save yourself $$$ and aggravation -SHOP ELSEWHERE!
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Sucker
Sucker Friday, May 6th 2016
I wish a 1/2 star was an option -that would have fit better but the one star will have to suffice. It is for the retail side of The Therapy Connection only. I purchased from the Amazon store... My advice.... shop elsewhere -especially if you are planning on buying from TTC online!! Splints and braces do not fit everyone the same. I followed TTC's sizing guidelines and ordered accordingly. I tried the brace on as soon as I received it. It was so big that it offered absolutely NO support. Within 15-20 minutes of receiving the brace I contacted them about the fit and to arrange for an exchange or return. The tone in their response was patronizing and rude -I guess they believe that their customers are all ignorant and beneath them.. I sent the brace back to them via UPS the next day at my own expense. It took them a week to credit my card and when they did they took a whopping 20% out of my refund for a restocking fee. I contacted them about it and they rudely stated that, that was their policy. Since most people need to try splints/braces on to determine if they will help or not, I believe that their 20% restocking fee is extremely unreasonable. I lost $17.00 (inc. return shipping and the restocking fee) on a $30 purchase. Consider my experience with TTC a fair warning before you make the same mistake that I did. There are many, many, many other vendors/shops online and on Amazon with friendly customer service reps that sell the same exact ortho. items and offer free returns for splints and braces that do not fit. Save yourself $$$ and aggravation -SHOP ELSEWHERE!
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