"Don't be late, not even ONE MINUTE, with rent, because there are no grace periods. Plus they only then accept cash/cert. check...plus 15% charge. They are cold, heartless employees even to those that pay rent on time. They are under new management, but it is still terrible. I will never, ever rent from, sell a house, or recommend this group again. I agree with the comments below mine that state they have terrible customer service, repair bills (as per the owner of our home), and want every bit of money they can squeeze out of you. I was not the only one in line paying my rent that has this problem. (Last day to pay rent is the first of the month...but if it is a Sunday...you cannot pay on Monday.) They promise to start on line payments...but that has been a yearlong promise. I think if they were to do this they wouldn't make as much money from all the late fees. Do not believe BBB's rating of an A-.