Moss Bros. Chrysler Jeep Dodge

With the Moss Brothers and got some parts for the shop always have it in stock

Been calling for 2 weeks, and no one answers, no emails either. Need to get this recall on my Jeep taken care like now! Guess what I call the sales department, and they pick up on the first ring lol, they transfer me to service no answer again!!! Horrible

You can text buy your truck or Jeep with wheels and tires and lift kit

Yesenia Tapia opted not to leave a text review of Moss Bros. Chrysler Jeep Dodge

Great Service, been bring my car here for the last 6 years. For my last appointment Jacob not only got me a ride home, but got me picked up when my car was ready

Re: Great Service, been bring ... Moss Bros. Chrysler Jeep Dodge replied on Tuesday, December 21st 2021

Your time is of value to us Allan, and we train our staff to give our customers the utmost respect that they deserve. We truly appreciate your positive review and can't thank you enough for your time. Our staff will be aware of your review. Thank you again, we hope we can help you shortly.

I bought a 2020 Jeep Renegade....And everyone I dealt with was off the chain...Excellent customer service...Thank you guys; especially Juan Garcia...

Re: I bought a 2020 Jeep Rene ... Moss Bros. Chrysler Jeep Dodge replied on Tuesday, December 21st 2021

My team at Moss Bros greatly appreciates your positive review. We take our reviews very serious as it helps us grow. Thank you for such a detailed insight on your experience, we hope to see you soon and wish you a great day.

I love Dodge trucks. Now let's talk about the customer service. My truck is a few years old and buying parts from the parts department is ridiculous. The counter help are a-holes. I had to drive to the dealership to find out if they have the parts and why you ask??? Because no one will answer the phone. I waited on hold for 35 minutes while I drive to the dealership. As I walked into an empty parts lobby with the parts guys goofing off. Maybe I'll buy a Chevy or a Ford next year hopefully they have better customer service.

Re: I love Dodge trucks. Now ... Moss Bros. Chrysler Jeep Dodge replied on Tuesday, December 21st 2021

I appreciate you reaching out to us. Please know your review is taken very seriously by myself and the team here at Moss Bros. Auto Group. We always strive to improve and give our customers excellent service. I invite you to contact me at your earliest convenience so I can learn more and help resolve this situation together. I hope to hear from you soon. 909-884-8255 ext 2279. David Constant Service Director

They never answer the phone for service and when I got thru they disconnected. My oil change took 4 hours. And when I went back a 2nd time for an immediate need, they never called back after having my vehicle for 3 days. I wouldn't have gone back if they weren't the closest location to get towed to.

Re: They never answer the pho ... Moss Bros. Chrysler Jeep Dodge replied on Tuesday, December 21st 2021

Thanks so much for the valuable feedback. I am so sorry to hear that your ownership experience has not been what you expected it to be. I would appreciate if you could reach out to me, as I do not have enough information to contact you directly. I am David Constant, the Service Director, and my phone number is 909-884-8255 x2279. I am hopeful that I can help you to feel better about your Honda and our efforts to help with your vehicle needs.

SERVICE IN THIS LOCATION SUCKS!!! BIG TIME! They do not return my calls even though i left messages for how many!! No update on my care! Poor customer service. Will not go back...

Re: SERVICE IN THIS LOCATION ... Moss Bros. Chrysler Jeep Dodge replied on Tuesday, December 21st 2021

My name is Julian Valeriano and I am the General Manager here at Moss Bros. CDJR San Bernarino and I would personally like to get involved with this and see what I can do to help you. Please call me at 909-884-8255 ext. 2122. Thank you and I look forward to speaking with you

Amazing people. Top customer service

Re: Amazing people. Top custo ... Moss Bros. Chrysler Jeep Dodge replied on Tuesday, December 21st 2021

My team at Moss Bros greatly appreciates your positive review. We take our reviews very serious as it helps us grow. Thank you for taking your time and leaving such a great review, we appreciate you.